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Forum Discussion
Password reset email not received
Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says that the reset email was sent but I didn't receive anything. I tried looking into the spam folder and creating a contact with no-reply@dropbox.com but nothing worked. I know this is the right email because I got a lot of mails from dropbox about my account saying that my account storage is full and I should upgrade.
- If the account hasn't been accessed for over 12 months, then it means that it wouldn't be possible to regain access to the account of the files within.
Hi! No, I don't have other devices connected to the account and the email was made with yahoo.
I was looking through the emails I received in all these years from dropbox and like 1-2 years ago they said that they deleted my account due to my innactivity, but after that email, I still got other emails saying that my memory was full and I should upgrade my plan. So my question is: is it not closed?
- Jay
Dropbox Staff
If the account hasn't been accessed for over 12 months, then it means that it wouldn't be possible to regain access to the account of the files within.
Hey there!
I can't delete my account because I don't remember the password.
When I try to reset password - I don't get an email.
I have access to the account - via Google Sign In
How can I delete an account?- Walter
Hey Goldfich, sorry to hear you're having issues with this.
Could you try adding "no-reply@dropbox.com" to your email's contacts or address book and repeat these steps to reset your password?
Hello, I forgot my password and I am not receiving the email that helps me reset it.
What can I do?Thanks
no I did not, in fact I am logged in to my dropbox account from this browser, but still I have not received the confirmation email
I have another account called yahoo mailbox, which was deleted due to not using it for a long time, and it has been restored. I need to receive mail when I log in to dropbox, but I can’t receive any mail from dropbox. I’m sure I’m going to use another mailbox to send mail to this yahoo mailbox. No problem, I would like to ask if there is any solution so that I can log in to the account of yahoo mailbox in dropbox
I have the same problem. 6 Digit code is sent to my emailaddress, but I don't receive it in my Inbox. And no, it's not in my Junk or SPAM folder. Keep resending it, but no luck...
Does anyone have a solution?
- There is nothing in other browsers or spam
Hello,
I'm having problems connecting to a paid dropbox account, when I use the password that was set I am told that the password or email is wrong.When requesting the link to reset the password, I cannot receive the link even following the instructions provided by dropbox.
Any idea what I can do? I tried to contact you via chat and searched through the support instructions, but nothing solved the problem.
I need to regain access to the account as it is an account used to back up a business computer.
- Megan
Hi aanna_o, I'd be happy to help!
Have you checked, to make sure that there are no typos in the email address?
Also, have you tried adding "no-reply@dropbox.com" to your email contacts, and followed these steps to reset your password?
Keep me posted, and we'll take it from there.Hi @megan
Yes as I mentioned in the comment, I have performed all the solutions provided by the support and none of them worked.
The email is entered correctly and the payment is also in days.
Hiya,
I'm trying to login and another paid account with another email that I used to backup my father's computer, but it appears that the account has been disabled.How can I solve this? The payment continues being performed normally.
Hey, I'm using and email that at some point previously was from someone else, I have access to the email account, but when I try to change or recover the password, the email with the link or something from dropbox doesn't appear, I already check and I don't have any block account from dropbox and I add the no reply account to my contacts
- Hannah
Hey mghabitant, thanks for reaching out to us.
If you've also checked the spam/junk folder and the email's not there, can we send you an email from our end, so we can look into this?
Let me know!
Hi!
I´ve being trying every support ideas without success, also tried the community ideas such as use different browsers
My trouble is that I ask for the recory password mail but never receive the mail.
I really need the information in my account
Please, help me!
- Hannah
Hey mcarrasco, just to confirm, have you checked your spam folder, to see if the email went there?
And also added no-reply@dropbox.com to your email contacts?
Hi hannah!
I did
Tryed:
- spam
- add to my contacts no-reply
- differents browsers
- incognito mode
No one works
I have a Dropbox Plus account to which I have forgotten the password.
However, the mails for a new password do not arrive at the mail address associated with the Plus account.
I have checked the spam filter, added the Dropbox mail to the address book, set Dropbox as the desired mail and specified that Dropbox mails should never end up in spam.
It still doesn't arrive.I contacted mail support to solve the problem there, but unfortunately the support was about as helpful as dropbox - except that at least they answered.
I have written to dropbox support (There is an support subject for this problem in the support area) 5 times asking them to contact me at a different email address and have NEVER received a reply. I have tried two different mail addresses in case one of the addresses doesn't work either.Now I have created a second Free account to get any help at all...
I do not know what to else do (excapet hiring a hacker or go to a lawyer...)- Megan
Hi Alftrude, sorry to hear about that!
Do you have an open ticket with our Support at the moment? Keep in mind, that the reason you never received an email when you asked the agent to contact you on a different email address, is because we can't.
We can only contact you and reply back to the email address you're using to contact us. So if for instance you use the email: Dropboxcats@gmail.com to contact us, and ask us to send an email to Dropboxdogs@gmail.com, we can't do this.
You'd need to forward our email from one address to the other, then respond back to us.
I hope this clarifies!
sorry - this is not helpful, because I used the support window for: Forgot password but no access to the linked email - there you enter the mail address that is best to contact, and then the address that is linked to the account but you don't have access to, or where - in my case - no Dropbox mails arrive. Where can I find a normal support mail address of dropbox that does not go through a support window?
