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Forum Discussion
RobySeek
3 years agoNew member | Level 2
Password reset email not received
Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says t...
- 3 years agoIf the account hasn't been accessed for over 12 months, then it means that it wouldn't be possible to regain access to the account of the files within.
Jshynn
New member | Level 2
Hello, I forgot my password and I am not receiving the email that helps me reset it.
What can I do?
Thanks
Megan
2 years agoDropbox Staff
Hey there, Jshynn, let's see what we can do about it!
I am curious, have you tried asking for a password reset, using a different browser, or an incognito tab on your current one?
Keep me posted on the results!
- Jshynn2 years agoNew member | Level 2
no I did not, in fact I am logged in to my dropbox account from this browser, but still I have not received the confirmation email
- Albaroody2 years agoExplorer | Level 4
I think you missed reading my message yesterday @Megan
- Walter2 years agoDropbox Staff
Hey Jshynn & Albaroody, sorry to jump in here, but could you check your email's junk/spam folder for the email to reset your password?
If you can't find it, let us know and we'll reach out via email to investigate further.
- Albaroody2 years agoExplorer | Level 4
hey Walter,
The message that I was supposed to get was a 6 digit OTP, I didn't get it yet, how can I send you the address that I have a problem with?
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