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I use it for both personal and business and I have files going on years.  I just created a new account with the same email I’ve been using. Can you please help me restore it ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"365","kudosSumWeight":0,"repliesCount":8,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828375":{"__typename":"Conversation","id":"conversation:828375","topic":{"__typename":"ForumTopicMessage","uid":828375},"lastPostingActivityTime":"2025-03-31T05:13:39.665-07:00","solved":false},"User:user:1909269":{"__typename":"User","uid":1909269,"login":"Ginkoyx","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-8.svg?time=0"},"id":"user:1909269"},"ForumTopicMessage:message:828375":{"__typename":"ForumTopicMessage","subject":"Can’t delete my account, I receive an unknown error.","conversation":{"__ref":"Conversation:conversation:828375"},"id":"message:828375","revisionNum":3,"uid":828375,"depth":0,"board":{"__ref":"Forum:board:101001013"},"author":{"__ref":"User:user:1909269"},"metrics":{"__typename":"MessageMetrics","views":41},"postTime":"2025-03-30T06:45:41.130-07:00","lastPublishTime":"2025-03-30T22:07:49.264-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Every time I tried to delete my account it says an unknown error occurred. My account is: [personal information removed per the Community's Guidelines] \n Would be great if someone knows how to solve this! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"206","kudosSumWeight":0,"repliesCount":5,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827874":{"__typename":"Conversation","id":"conversation:827874","topic":{"__typename":"ForumTopicMessage","uid":827874},"lastPostingActivityTime":"2025-03-29T03:18:47.625-07:00","solved":false},"User:user:1908682":{"__typename":"User","uid":1908682,"login":"Andy1966","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-7.svg?time=0"},"id":"user:1908682"},"ForumTopicMessage:message:827874":{"__typename":"ForumTopicMessage","subject":"Account downgraded to Basic after an issue with updating my payment information","conversation":{"__ref":"Conversation:conversation:827874"},"id":"message:827874","revisionNum":2,"uid":827874,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1908682"},"metrics":{"__typename":"MessageMetrics","views":46},"postTime":"2025-03-25T10:04:02.594-07:00","lastPublishTime":"2025-03-25T10:22:47.049-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have the problem with updating my payment info while my card expired. I connected to staff and they ask a billion questions. After they could not solve the problem one of support guys suggested to downgrade my account to Basic and then upgrade it.  It did not work but now I can't type to support in chat and by email  because I am on Basic plan. So, what should I do to get full support and get my plan and account updated? 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How can I remove them?","conversation":{"__ref":"Conversation:conversation:827794"},"id":"message:827794","revisionNum":2,"uid":827794,"depth":0,"board":{"__ref":"Forum:board:101001016"},"author":{"__ref":"User:user:1908601"},"metrics":{"__typename":"MessageMetrics","views":42},"postTime":"2025-03-24T19:10:51.393-07:00","lastPublishTime":"2025-03-25T07:05:22.557-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I owned two computers. I had installed Dropbox basic on both. Then I recently purchased two new, replacement computers and trashed those old ones (before unlinking the Dropbox account from either one). I realize now (and I should have realized then) what a stupid thing that was. \n I downloaded the Dropbox app and installation went fine on one of the new, replacement computers. When I attempted to install Dropbox on the second new computer, I received a message that said I already had reached the maximum 3 computers linked to my Dropbox account. \n  Since the old computers no longer exist, is there now any way to Unlink those devices from my Dropbox account? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"671","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:821680":{"__typename":"Conversation","id":"conversation:821680","topic":{"__typename":"ForumTopicMessage","uid":821680},"lastPostingActivityTime":"2025-03-28T04:54:50.581-07:00","solved":true},"User:user:1902172":{"__typename":"User","uid":1902172,"login":"jluser780","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-7.svg?time=0"},"id":"user:1902172"},"ForumTopicMessage:message:821680":{"__typename":"ForumTopicMessage","subject":"Trying to change email and getting an error that \"This email is already taken.\"","conversation":{"__ref":"Conversation:conversation:821680"},"id":"message:821680","revisionNum":2,"uid":821680,"depth":0,"board":{"__ref":"Forum:board:101001019"},"author":{"__ref":"User:user:1902172"},"metrics":{"__typename":"MessageMetrics","views":78},"postTime":"2025-02-10T12:31:52.295-08:00","lastPublishTime":"2025-02-10T13:12:33.659-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I am trying to change the email address on my dropbox account. I used to have two dropbox accounts but deleted one about 10 days ago. I am now trying to change the email on my second account to the email I used for the other account. Even after 10 days, I am still getting the error \"This email address is already taken\". When I try to login with that email address, it brings me to the signup page, suggesting that the email is not associated with an account. What do I need to do to be able to use this email address with my dropbox account? Thank you! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"556","kudosSumWeight":0,"repliesCount":10,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:825309":{"__typename":"Conversation","id":"conversation:825309","topic":{"__typename":"ForumTopicMessage","uid":825309},"lastPostingActivityTime":"2025-03-28T04:31:39.170-07:00","solved":false},"User:user:1559358":{"__typename":"User","uid":1559358,"login":"RTarvid","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg?time=0"},"id":"user:1559358"},"ForumTopicMessage:message:825309":{"__typename":"ForumTopicMessage","subject":"Unable to find Screenshot settings anymore.","conversation":{"__ref":"Conversation:conversation:825309"},"id":"message:825309","revisionNum":1,"uid":825309,"depth":0,"board":{"__ref":"Forum:board:101001019"},"author":{"__ref":"User:user:1559358"},"metrics":{"__typename":"MessageMetrics","views":44},"postTime":"2025-03-06T03:46:37.506-08:00","lastPublishTime":"2025-03-06T03:46:37.506-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Did latest Dropbox update v219.4.4463 changed something in screenshot settings? Usually after taking screenshot I had this screenshot floating window in corner of screen, which created a dropbox link after this window closed. But a day or two ago this window changed to more advanced one (with 3 additional buttons) and option to copy image or link - since I din't like behavior I changed settings so that it created dropbox link but not show window. Now I would like to change this behavior again, but unable to find Screenshots settings in preferences. ChatGPT says that changing screenshot settings, including saving location (Private or Work account) should be under Settings > Backups > Screenshots, but it is not there and I'm unable to find one.  Another suggestion is to do it in Dropbox Desktop app, but I don't have it installed, so the Desktop app couldn't be the place where I changed screenshot settings in first place..  ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"959","kudosSumWeight":1,"repliesCount":7,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828089":{"__typename":"Conversation","id":"conversation:828089","topic":{"__typename":"ForumTopicMessage","uid":828089},"lastPostingActivityTime":"2025-03-27T09:31:51.644-07:00","solved":false},"User:user:1908927":{"__typename":"User","uid":1908927,"login":"Marianne van Harten","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-12.svg?time=0"},"id":"user:1908927"},"ForumTopicMessage:message:828089":{"__typename":"ForumTopicMessage","subject":"How can I merge two accounts together?","conversation":{"__ref":"Conversation:conversation:828089"},"id":"message:828089","revisionNum":2,"uid":828089,"depth":0,"board":{"__ref":"Forum:board:101001020"},"author":{"__ref":"User:user:1908927"},"metrics":{"__typename":"MessageMetrics","views":43},"postTime":"2025-03-27T03:06:58.157-07:00","lastPublishTime":"2025-03-27T03:31:57.770-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" In the past I had a Dropbox account for me and my wife. My wife passed away in 2020. My name and sex changed in 2022. \n Accidently I have a new Dropbox-account at my current name. \n How can I merge these accounts into one? \n Best regards, \n Marianne ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"251","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-components/community/Navbar-1743510236270":{"__typename":"CachedAsset","id":"text:en_US-components/community/Navbar-1743510236270","value":{"1007":"Business Team 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