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Forum Discussion

RobySeek's avatar
RobySeek
New member | Level 2
4 years ago

Password reset email not received

Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says t...
Account Access
Account Settings
  • Jay's avatar
    Jay
    4 years ago
    If the account hasn't been accessed for over 12 months, then it means that it wouldn't be possible to regain access to the account of the files within. 
DANRAT's avatar
DANRAT
Explorer | Level 4
3 years ago

I have another account called yahoo mailbox, which was deleted due to not using it for a long time, and it has been restored. I need to receive mail when I log in to dropbox, but I can’t receive any mail from dropbox. I’m sure I’m going to use another mailbox to send mail to this yahoo mailbox. No problem, I would like to ask if there is any solution so that I can log in to the account of yahoo mailbox in dropbox

  • rayvanb's avatar
    rayvanb
    Explorer | Level 4
    3 years ago

    I have the same problem. 6 Digit code is sent to my emailaddress, but I don't receive it in my Inbox. And no, it's not in my Junk or SPAM folder. Keep resending it, but no luck...

    Does anyone have a solution?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey DANRAT & rayvanb - sorry to hear you're having issues with this.

     

    Could you please let me know if you've tried another browser to do this and if you also checked your email's spam/junk folder?

     

    Thanks!

    • DANRAT's avatar
      DANRAT
      Explorer | Level 4
      3 years ago
      There is nothing in other browsers or spam
      • rayvanb's avatar
        rayvanb
        Explorer | Level 4
        3 years ago

        For me neither

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