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omar153's avatar
omar153
Explorer | Level 4
12 months ago

Dropbox password manager app - accidently reset; help needed to restore it

Hi,
 
I have downloaded Dropbox passwords manager app on my phone to store all my passwords. I accidently reset it and all my passwords saved are gone. I have the 12 seed recovery words which i tried to use but this did not help. The screen where I enter the recovery words accepts it does not continue. it recognises the recovery words but stays on that screen.
 
Any help here, I have 100s of password stored and it would be a disaster if I cannot restore or recover it. What can I do?

I have a Dropbox plus account.
Best regards,
Omar
 

Account Access
Dropbox Passwords
Security
  • Mark's avatar
    Mark
    12 months ago

    You can contact support at www.dropbox.com/support, but, they'll say the same thing. Replies will take a few days and they arent open weekends. 

     

    Dropbox do not have the capability to recover things which it has permanently removed - imagine the legal issues if they did from people who wanted to remove files etc. from servers and were told it was permanent to find out its not?

    • omar153's avatar
      omar153
      Explorer | Level 4
      12 months ago

      Hi,

      Yes I did a reset on the iPhone app. However the information was not clear on the app as it is on the link you sent. It said it would delete data on the device and log me out.

      As such I thought it would log me out from all devices as I had it in a few places BUT not delete my data.

      It was just one click and no clear warning. Ithought with my 12 word seed recovery I could reinstall all passwords.

      Is there no hope. Any possibility or chance to contact Dropbox support to ask them to recover it. I read sonewhere they keep data for 30 days and I still have a paid Dropbox plus account.

      Thanks for your reply and any help?

      Best regards,

      Omar

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        12 months ago

        As the website says its permanently removed its not recoverable. 

         

        Dropbox keeps files for 30 days, but, not the passwords that have been reset. Unfortunately as you reset it you've lost everything. 

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