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How to fix "ERR_SSL_PROTOCOL_ERROR"?
Hello. My supervisor has a problem with the Dropbox web page, so she cannot even register on her computer. When she accesses "www.dropbox.com," she gets the error message "this site can't provide a secure connection (ERR_SSL_PROTOCOL_ERROR)." It happens both in Chrome and Microsoft Edge. Also, she can access to other sites except for Dropbox. So, I did several works, but it still has the error message. Please help me. 1. System data and time check -> it is right 2. Removed all the Internet usage history from the browser 3. Removed SSL condition from Internet option 4. Disabled Experimental QUIC protocol and TLS 1.3 in Chrome 5. Deactivated the vaccination program 6. Lowered the firewall 7. Disabled all the extension programs in the browser 8. Set the Internet security level to medium 9. Flushed all the DNS from the cmd I have no idea what I should do next.
Locked out of an account while trying to update the email address
I am a registered disabled person, in Australia, and several of my service providers use your e-signing system for me to access my services. So, I am currently unable to access critical support services until this matter is resolved. When changing an account email address, your workflow is designed so poorly that it is possible to update the email address in the account before we have verified the new email address, in the email you have sent. So, when we try to verify the new email address to log in, it states: "Please confirm your email or use old email address to login." However, the old email address in the account we've just updated has already been changed. So when we try to log into it, it says: "Invalid username or password." Now I can't contact you from that account at all because I am locked out of it and the only way you can open a ticket is by logging in. I have had to resort to asking a friend to post this to the forum to see if there is anything we can do to resolve this!My iPhone was stolen and two-factor authentication is preventing my account access.
My iphone was stolen, and two factor authentication is stopping me from logging in. A code is supposed to be sent to my new phone, but I never receive it. Sometimes I receive an error message that says there was an error sending the code. I changed my password on my account with the Apple Private Relay address, but I am not receiving the code, so I can’t logon. I have 2 factor authentication on, and I can’t get the code from the Auth App either because of the stolen phone. See attached screenshot with error message Dropbox Support staff says I will never be able to recover my account because the email address is an Apple private relay address and I cannot send them an email from this address. This is ridiculous. I have recovered other accounts elsewhere that use Apple’s private relay address. Dropbox Support says they are going to just close my Help Desk Ticket without helping me further/with no resolution. This seems to be bad security recovery design. I would appreciate any help in gaining access to my account. I only have one device- my new iPhone. Thanks
Describe reason for admin signing in as a user
When an admin uses the "log in as user"/"sign in as user" feature in the web admin interface, a confirmation prompt appears warning the admin that all other admins will get notified by email. It would be nice if this confirmation prompt included a text entry box where the admin could describe the reason for signing in as a member, and if this reason was included in the email sent to other admins and in the audit logs. Use case: Our admins are regularly accessing the Dropbox account of a recently departed senior employee to look for certain files. Currently, the Dropbox admins manually send emails to the other admins to let them know the reason for the access.Ability to password-protect folders within Dropbox
Now that Vault is being discontinued, I think it would be useful to have the ability to password-protect folders within Dropbox itself. I know you can password-protect folders when sharing them, but I'd like the ability to password-protect individual folders in Dropbox, to add additional security. I store client information, financial information for taxes, etc. on Dropbox and while I password-protect individual files, I'd like to be able to password-protect full folders too, just for the added layer of security.
