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Captcha when connecting app to dropbox on phone
I tried to connect Onlyoffice app to my Dropbox account on my phone (android) and should then prove that I am "human" by sorting a puzzle of placing a figure in a seat by combining a number wíth some icon. Even though I managed to sort the puzzle (several times) the Captcha just started over again. It was a terrible waste of time, when I just wanted to be able to write in my drop box files using onlyoffice and I feel really stupid that I am actually PAYING for this. Even though I until now have been a happy drop box customer. There must be other ways. Also it is difficult to see the icons, and being both a bit seeing and hearing impaired I feel that You are letting me down. Yours truly, KG
I need to re-create a new Dropbox account with the same email address as the old one.
Hi, An account was accidentally registered two days ago. It needs to be re-registered under the same email today. No files need to be recovered; the account needs to be completely re-created. I cannot wait 29 days unfortunately, I'm hoping to get support to speed this up. I can give details in private message.Locked out of an account while trying to update the email address
I am a registered disabled person, in Australia, and several of my service providers use your e-signing system for me to access my services. So, I am currently unable to access critical support services until this matter is resolved. When changing an account email address, your workflow is designed so poorly that it is possible to update the email address in the account before we have verified the new email address, in the email you have sent. So, when we try to verify the new email address to log in, it states: "Please confirm your email or use old email address to login." However, the old email address in the account we've just updated has already been changed. So when we try to log into it, it says: "Invalid username or password." Now I can't contact you from that account at all because I am locked out of it and the only way you can open a ticket is by logging in. I have had to resort to asking a friend to post this to the forum to see if there is anything we can do to resolve this!My iPhone was stolen and two-factor authentication is preventing my account access.
My iphone was stolen, and two factor authentication is stopping me from logging in. A code is supposed to be sent to my new phone, but I never receive it. Sometimes I receive an error message that says there was an error sending the code. I changed my password on my account with the Apple Private Relay address, but I am not receiving the code, so I can’t logon. I have 2 factor authentication on, and I can’t get the code from the Auth App either because of the stolen phone. See attached screenshot with error message Dropbox Support staff says I will never be able to recover my account because the email address is an Apple private relay address and I cannot send them an email from this address. This is ridiculous. I have recovered other accounts elsewhere that use Apple’s private relay address. Dropbox Support says they are going to just close my Help Desk Ticket without helping me further/with no resolution. This seems to be bad security recovery design. I would appreciate any help in gaining access to my account. I only have one device- my new iPhone. Thanks
