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New member | Level 2

4 days ago

I can't sign in to view my support ticket.

My account was disabled and I don't know why. I contacted support and they responded however I can't view their response ticket because I can't login.

What am I supposed to do? If I don't respond in a couple days, then the support request will be closed.

Account Access

Security

1 Reply

Nancy
Dropbox Staff
4 days ago
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Thanks for your post, Sassafras84.

When saying you can't log in, are you referring to the Dropbox account in question or your linked email address?

If you still have access to the email address that's tied to the Dropbox account in question, you should also be able to access your open ticket from your inbox there and reply back to our team.

Please also send me your ticket number here, so that I can take a look.

Keep me posted.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

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My account was disabled and I don't know why. I contacted support and they responded however I can't view their response ticket because I can't login.

What am I supposed to do? If I don't respond in a couple days, then the support request will be closed.

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My account was disabled and I don't know why. I contacted support and they responded however I can't view their response ticket because I can't login.

What am I supposed to do? If I don't respond in a couple days, then the support request will be closed.

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I can't sign in to view my support ticket.","moderationData":{"__ref":"ModerationData:moderation_data:828174"},"body":"

Thanks for your post, Sassafras84.

When saying you can't log in, are you referring to the Dropbox account in question or your linked email address?

If you still have access to the email address that's tied to the Dropbox account in question, you should also be able to access your open ticket from your inbox there and reply back to our team.

Please also send me your ticket number here, so that I can take a look.

Keep me posted.

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Thanks for your post, .

When saying you can't log in, are you referring to the Dropbox account in question or your linked email address?

If you still have access to the email address that's tied to the Dropbox account in question, you should also be able to access your open ticket from your inbox there and reply back to our team.

Please also send me your ticket number here, so that I can take a look.

Keep me posted.

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