HI KAYEMARIE, did you try the steps provided by Rich to contact the billing team for them to investigate this matter in more detail?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"134","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-08-03T09:54:52.591-07:00","lastPublishTime":"2023-08-03T09:54:52.591-07:00","metrics":{"__typename":"MessageMetrics","views":724},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:673310/message:703776","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1803008":{"__typename":"User","id":"user:1803008","uid":1803008,"login":"Laura52","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-02-09T07:46:09.867-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-12.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"entityType":"USER","eventPath":"community:mxpez29397/user:1803008"},"ModerationData:moderation_data:750252":{"__typename":"ModerationData","id":"moderation_data:750252","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"User:user:696151":{"__typename":"User","id":"user:696151","uid":696151,"login":"Hannah","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-06-06T05:40:55.211-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS02OTYxNTEtMjU5NjJpMDlGNjgyRDEzNUY3MzQ1RQ"},"rank":{"__ref":"Rank:rank:26"},"entityType":"USER","eventPath":"community:mxpez29397/user:696151"},"ForumReplyMessage:message:750252":{"__typename":"ForumReplyMessage","uid":750252,"id":"message:750252","revisionNum":1,"author":{"__ref":"User:user:1803008"},"readOnly":false,"repliesCount":4,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:674813"},"conversation":{"__ref":"Conversation:conversation:673310"},"subject":"Re: Support for rogue billing charges","moderationData":{"__ref":"ModerationData:moderation_data:750252"},"body":"Same here, frustration at an all time high. And cannot get anywhere online. And no I do not want to chat with your BOT!!!
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"135","kudosSumWeight":0,"postTime":"2024-02-09T07:51:21.493-08:00","lastPublishTime":"2024-02-09T07:51:21.493-08:00","metrics":{"__typename":"MessageMetrics","views":500},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:673310/message:750252","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDUyOjF8aW50LDc1MDI3Miw3NTAyNzI","node":{"__ref":"ForumReplyMessage:message:750272"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:750272":{"__typename":"ModerationData","id":"moderation_data:750272","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:750272":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:696151"},"id":"message:750272","revisionNum":1,"uid":750272,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:750252"},"conversation":{"__ref":"Conversation:conversation:673310"},"subject":"Re: Support for rogue billing charges","moderationData":{"__ref":"ModerationData:moderation_data:750272"},"body":"Hey Laura52, sorry to hear about this.
\n\n
If you'd like to reach out to our support team about a billing issue, please open a private browsing/incognito window and go to the following page:
\n\n
https://www.dropbox.com/support/billing-issues
\n\n
Do send us your ticket number, once you have it, so we can look it up on our end too.
\n\n
I hope this helps.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":3,"postTime":"2024-02-09T09:53:50.135-08:00","lastPublishTime":"2024-02-09T09:53:50.135-08:00","metrics":{"__typename":"MessageMetrics","views":319},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:673310/message:750272","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1666819":{"__typename":"User","id":"user:1666819","uid":1666819,"login":"Martin42","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-04-06T16:38:11.270-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-7.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"entityType":"USER","eventPath":"community:mxpez29397/user:1666819"},"ModerationData:moderation_data:674993":{"__typename":"ModerationData","id":"moderation_data:674993","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:674993":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1666819"},"id":"message:674993","revisionNum":1,"uid":674993,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumTopicMessage:message:673310"},"conversation":{"__ref":"Conversation:conversation:673310"},"subject":"Re: Support for rogue billing charges","moderationData":{"__ref":"ModerationData:moderation_data:674993"},"body":"I have a similar problem. I have a basic account, but I am being charged $12.92 each month to my credit card. When I follow the suggested path for belling problems and enter the 12 character information on the credit card statement, I learn the name on the account, but this does not help me cancel the account of stop the payments. What must I do next?????
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"repliesCount":0,"postTime":"2023-04-06T16:59:03.936-07:00","lastPublishTime":"2023-04-06T16:59:03.936-07:00","metrics":{"__typename":"MessageMetrics","views":876},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:673310/message:674993","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:364291":{"__typename":"User","id":"user:364291","uid":364291,"login":"Walter","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-02-27T06:16:58.288-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0zNjQyOTEtMjM5ODhpMUE2QTdDRTAyMDcwQTY1MA"},"rank":{"__ref":"Rank:rank:26"},"entityType":"USER","eventPath":"community:mxpez29397/user:364291"},"ModerationData:moderation_data:674999":{"__typename":"ModerationData","id":"moderation_data:674999","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:674999":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:364291"},"id":"message:674999","revisionNum":1,"uid":674999,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumTopicMessage:message:673310"},"conversation":{"__ref":"Conversation:conversation:673310"},"subject":"Re: Support for rogue billing charges","moderationData":{"__ref":"ModerationData:moderation_data:674999"},"body":"Hi Martin42, sorry to hear you're having issues with this.
\n\n
Since you've identified the email address that's associated with the charge in question, you can try logging into that account and cancelling your subscription from there.
\n\n
If you don't have access to that email address though, you can contact our support team through this form.
\n\n
Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant infromation along with an email address we can reach you at.
\n\n
Once you get a ticket number for your support interaction, you can share it with us here so that we can look it up in our system.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-04-06T17:51:08.079-07:00","lastPublishTime":"2023-04-06T17:51:08.079-07:00","metrics":{"__typename":"MessageMetrics","views":865},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:673310/message:674999","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1675769":{"__typename":"User","id":"user:1675769","uid":1675769,"login":"Tom Hallowes","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-04-13T02:39:28.198-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"entityType":"USER","eventPath":"community:mxpez29397/user:1675769"},"ModerationData:moderation_data:676409":{"__typename":"ModerationData","id":"moderation_data:676409","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:676409":{"__typename":"ForumReplyMessage","uid":676409,"id":"message:676409","revisionNum":1,"author":{"__ref":"User:user:1675769"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumTopicMessage:message:673310"},"conversation":{"__ref":"Conversation:conversation:673310"},"subject":"Re: Support for rogue billing charges","moderationData":{"__ref":"ModerationData:moderation_data:676409"},"body":"I have a basic / free dropbox account. I received a bill today from dropbox for my company. I have no idea how this came about and need a refund. Please respond ASAP as your website gives no possibility to speak to a human being.
Thank you,
Tom
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":1,"postTime":"2023-04-13T02:42:25.489-07:00","lastPublishTime":"2023-04-13T02:42:25.489-07:00","metrics":{"__typename":"MessageMetrics","views":788},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:673310/message:676409","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDY3NjQyMSw2NzY0MjE","node":{"__ref":"ForumReplyMessage:message:676421"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:676421":{"__typename":"ModerationData","id":"moderation_data:676421","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:676421":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:330248"},"id":"message:676421","revisionNum":1,"uid":676421,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:676409"},"conversation":{"__ref":"Conversation:conversation:673310"},"subject":"Re: Support for rogue billing charges","moderationData":{"__ref":"ModerationData:moderation_data:676421"},"body":"Hi Tom Hallowes, could you clarify if this is a receipt for a Dropbox subscription, or if you received an email about an invoice?
\n\n
This will help me to assist further!
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"179","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-04-13T03:34:25.936-07:00","lastPublishTime":"2023-04-13T03:34:25.936-07:00","metrics":{"__typename":"MessageMetrics","views":777},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:673310/message:676421","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1718291":{"__typename":"User","id":"user:1718291","uid":1718291,"login":"Umar darz","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-06-26T04:42:05.011-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-2.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"entityType":"USER","eventPath":"community:mxpez29397/user:1718291"},"ModerationData:moderation_data:694357":{"__typename":"ModerationData","id":"moderation_data:694357","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstNDktTmFlcmxj\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstNDktTmFlcmxj","height":15,"width":16,"mimeType":"image/png"},"Rank:rank:49":{"__typename":"Rank","id":"rank:49","position":8,"name":"Super User II","color":"3DD3EE","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstNDktTmFlcmxj\"}"},"rankStyle":"TEXT"},"User:user:1850":{"__typename":"User","id":"user:1850","uid":1850,"login":"Rich","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-12-05T13:23:00.000-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0xODUwLTMzNTg3aTcyRjIyNTZERjk5NTI4NDk"},"rank":{"__ref":"Rank:rank:49"},"entityType":"USER","eventPath":"community:mxpez29397/user:1850"},"ForumReplyMessage:message:694357":{"__typename":"ForumReplyMessage","uid":694357,"id":"message:694357","revisionNum":2,"author":{"__ref":"User:user:1718291"},"readOnly":false,"repliesCount":7,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumTopicMessage:message:673310"},"conversation":{"__ref":"Conversation:conversation:673310"},"subject":"Re: Support for rogue billing charges","moderationData":{"__ref":"ModerationData:moderation_data:694357"},"body":"Hello Can you help me I am charged by drop box and also do not have an active account with a paid plan! I cannot have seem to be able to contact anyone on the system to help sort this out.
\n\n
My email address is [personal information removed per the Community's Guidelines]
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2023-06-26T04:48:49.716-07:00","lastPublishTime":"2023-06-26T05:04:08.238-07:00","metrics":{"__typename":"MessageMetrics","views":648},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:673310/message:694357","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDY5NDM2Miw2OTQzNjI","node":{"__ref":"ForumReplyMessage:message:694362"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:694362":{"__typename":"ModerationData","id":"moderation_data:694362","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:694362":{"__typename":"ForumReplyMessage","uid":694362,"id":"message:694362","revisionNum":1,"author":{"__ref":"User:user:1850"},"readOnly":false,"repliesCount":6,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:694357"},"conversation":{"__ref":"Conversation:conversation:673310"},"subject":"Re: Support for rogue billing charges","moderationData":{"__ref":"ModerationData:moderation_data:694362"},"body":"\n
Umar darz wrote:
\nHello Can you help me I am charged by drop box and also do not have an active account with a paid plan! I cannot have seem to be able to contact anyone on the system to help sort this out.
\n
You need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
\n\n\n
\n
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":1,"postTime":"2023-06-26T05:05:17.501-07:00","lastPublishTime":"2023-06-26T05:05:17.501-07:00","metrics":{"__typename":"MessageMetrics","views":743},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:673310/message:694362","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDUyOjF8aW50LDY5NDM2Myw2OTQzNjM","node":{"__ref":"ForumReplyMessage:message:694363"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:694363":{"__typename":"ModerationData","id":"moderation_data:694363","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:694363":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1718291"},"id":"message:694363","revisionNum":1,"uid":694363,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:694362"},"conversation":{"__ref":"Conversation:conversation:673310"},"subject":"Re: Support for rogue billing charges","moderationData":{"__ref":"ModerationData:moderation_data:694363"},"body":"I appreciate that . I have bee nin touch with Dbox. and have a ticket number know,
Also touched base with the bank, stopped cards etc., Been hacked I think!
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"167","kudosSumWeight":0,"repliesCount":5,"postTime":"2023-06-26T05:07:55.667-07:00","lastPublishTime":"2023-06-26T05:07:55.667-07:00","metrics":{"__typename":"MessageMetrics","views":740},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:673310/message:694363","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1736872":{"__typename":"User","id":"user:1736872","uid":1736872,"login":"elbamarie2004","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-08-17T16:06:43.454-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-3.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"entityType":"USER","eventPath":"community:mxpez29397/user:1736872"},"ModerationData:moderation_data:707130":{"__typename":"ModerationData","id":"moderation_data:707130","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:707130":{"__typename":"ForumReplyMessage","uid":707130,"id":"message:707130","revisionNum":1,"author":{"__ref":"User:user:1736872"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumTopicMessage:message:673310"},"conversation":{"__ref":"Conversation:conversation:673310"},"subject":"Re: Support for rogue billing charges","moderationData":{"__ref":"ModerationData:moderation_data:707130"},"body":"I do not have a pay membership and I was charged in my credit card. The plan I have is a free one.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"106","kudosSumWeight":0,"postTime":"2023-08-17T16:07:28.783-07:00","lastPublishTime":"2023-08-17T16:07:28.783-07:00","metrics":{"__typename":"MessageMetrics","views":685},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:673310/message:707130","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDcwNzE3OCw3MDcxNzg","node":{"__ref":"ForumReplyMessage:message:707178"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:707178":{"__typename":"ModerationData","id":"moderation_data:707178","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:707178":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:696151"},"id":"message:707178","revisionNum":1,"uid":707178,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:707130"},"conversation":{"__ref":"Conversation:conversation:673310"},"subject":"Re: Support for rogue billing charges","moderationData":{"__ref":"ModerationData:moderation_data:707178"},"body":"Hey elbamarie2004, thanks for chiming in.
\n\n
Is this a credit card payment?
\n\n
If so, can you look it up here, to see which account it's for and if you have access to that account?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"204","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-08-17T23:18:44.228-07:00","lastPublishTime":"2023-08-17T23:18:44.228-07:00","metrics":{"__typename":"MessageMetrics","views":679},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:673310/message:707178","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1753427":{"__typename":"User","id":"user:1753427","uid":1753427,"login":"Miss Mac","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-10-06T06:57:11.520-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"entityType":"USER","eventPath":"community:mxpez29397/user:1753427"},"ModerationData:moderation_data:719336":{"__typename":"ModerationData","id":"moderation_data:719336","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:719336":{"__typename":"ForumReplyMessage","uid":719336,"id":"message:719336","revisionNum":1,"author":{"__ref":"User:user:1753427"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumTopicMessage:message:673310"},"conversation":{"__ref":"Conversation:conversation:673310"},"subject":"Re: Support for rogue billing charges","moderationData":{"__ref":"ModerationData:moderation_data:719336"},"body":"Same is happening to me and Im getting so mad there is no one to talk to !!!!!!!!!!!!!!!!
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"91","kudosSumWeight":0,"postTime":"2023-10-06T06:58:46.220-07:00","lastPublishTime":"2023-10-06T06:58:46.220-07:00","metrics":{"__typename":"MessageMetrics","views":648},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:673310/message:719336","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDcxOTM0Myw3MTkzNDM","node":{"__ref":"ForumReplyMessage:message:719343"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:719343":{"__typename":"ModerationData","id":"moderation_data:719343","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:719343":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1850"},"id":"message:719343","revisionNum":1,"uid":719343,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:719336"},"conversation":{"__ref":"Conversation:conversation:673310"},"subject":"Re: Support for rogue billing charges","moderationData":{"__ref":"ModerationData:moderation_data:719343"},"body":"\n
Miss Mac wrote:
\nSame is happening to me and Im getting so mad there is no one to talk to !!!!!!!!!!!!!!!!
\n
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
\n\n","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-10-06T07:12:16.266-07:00","lastPublishTime":"2023-10-06T07:12:16.266-07:00","metrics":{"__typename":"MessageMetrics","views":644},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:673310/message:719343","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:750251":{"__typename":"ModerationData","id":"moderation_data:750251","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:750251":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1803008"},"id":"message:750251","revisionNum":1,"uid":750251,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumTopicMessage:message:673310"},"conversation":{"__ref":"Conversation:conversation:673310"},"subject":"Re: Support for rogue billing charges","moderationData":{"__ref":"ModerationData:moderation_data:750251"},"body":"
I am in the same position and it's so frustrating to not be able to get a hold of anyone. Can someone give me a direct link to where I can enter a support ticket? PLEASE!!!!
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Is there anyway to speak to someone at Dropbox?!!! I have a billing issue, I'm being charged $16.95/month and I've only ever set up basic accounts. When I enter my transaction I.D from my credit card statement to try to find the account that is being charged it gets me nowhere, says that my credit card number and/or expiry date are not valid. I have not ever used any storage with any plan and I've been paying this for months! I can't \"cancel\" the plan because all my accounts are basic and shouldn't be charged in the first place.
Is there a way to submit a help ticket to support??? Other than a Chatbot?
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\n\n
I was able to locate the communication and I can see that one of our agents has already contacted you.
\n\n
If you need anything else, please let us know.
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