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Forum Discussion
Credit card fraud - fraudulent charge
Hello,
There was a fraudulent charge on my credit card. I am a basic plan user only so when I got the notification from my credit card company that I had a charge from Dropbox I knew something was suspicious. I was able to track down the invoice and receipt using the transaction ID lookup tool so I have that documentation. I want to report this to Dropbox so they may take action against this user. Thanks.
- Hannah
Dropbox Staff
Hi there, yilin_u, sorry to hear about this.
Since this is a sensitive, account specific matter, I would suggest reaching out to our support team directly.
You'll need to open a private browsing/incognito window and go to this page.
In the "I want to look up information related to:" section, choose "other" and then type in your own email address, fill out the rest of the form and submit your request.
Let me know once you have your ticket number!
