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Payments
1565 TopicsI've been charged for Dropbox for 2 years, but I'm on a Basic plan
As titled, I have never authorized any payments with my free plan, yet I found I was charged $119.88 on March 25 2025, when I look back I found out I was actually charged the same amount on 2024. I only have one account (this one). No transaction id associated with my transaction, so I cannot use the lookup tool. This is extremely frustrating, I have read many discussions with the same issue but no clear solve was found. Please help. I would like the two year refund and to stop charging me.43Views0likes6CommentsJust noticed Iām being charged on a Basic account
Iāve only just noticed Iāve been charged over the last three months for my Basic account, Iāve tried to log a ticket, but thatās not allowed with a basic account so I can't get help or talk to a human!! My credit card statement doesnāt have a transaction ID, just states āDropbox Db.Tt/Cchelp Ieā so the billing checker does not help me. I can't get anywhere because I'm stuck talking to bots and going in circles. Please can somebody help me? I cannot contact support directly because I'm on a Basic plan. Thank you for your help, John57Views0likes3CommentsUpgraded my account to the Professional plan via email but I'm still on the Basic plan
I have an issue with my subscription. When I log in via web or on my android app my plan says Basic (free). However, on January 26th I upgraded my plan to professional and ever since every month dropbox takes 19.9 dollars from my bank account. I upgraded the plan via an email I received and I also got a confirmation email for the subscription. I would like to cancel this subscription as I'm not satisfied with the services and I would like to file a complain and ask for refund as I haven't be able to use the additional space I paid for for the last two months. And additoonally I coudn't find any contact where I can directly contact dropbox support regarding all these issues. Did anyone experience this and how did you resolve this issue?76Views0likes7CommentsWhy was my Family plan downgraded?
Good morning I received the following email: The credit card used to pay for the subscription was cancelled but now they have cancelled my family plan even though I have already paid for the year? Any help would be much appreciated. Hi Tihan, There was an issue with the payment information associated with your Dropbox Family plan. We tried to reach out to your plan manager [Removed as per Community Guidelines] multiple times, but werenāt able to successfully charge your subscription after multiple attempts. Your account has been downgraded to a Dropbox Basic plan and other Dropbox Family plan members have also had their accounts downgraded to Dropbox Basic. None of your files have been deleted, but you wonāt be able to sync or add new files to Dropbox if you are using more space than your new storage limit.22Views0likes6CommentsAccount downgraded to Basic after an issue with updating my payment information
I have the problem with updating my payment info while my card expired. I connected to staff and they ask a billion questions. After they could not solve the problem one of support guys suggested to downgrade my account to Basic and then upgrade it. It did not work but now I can't type to support in chat and by email because I am on Basic plan. So, what should I do to get full support and get my plan and account updated?38Views0likes7CommentsI can't upgrade my Dropbox account from Myanmar.
I need my work data & photos to save in my dropbox acc. But I can't purchase upgrade from Myanmar. More storage space is necessary urgently. I was try to cancel subscription and more steps. I think my language skill is bad or networks are too confused or a little misunderstanding between account access and me. Then I have no credit card to pay for upgrade and so I only found how can I get free storage space. Please help me to upgrade my account to get only more storage. Or let me know if the community have more back up storage spaces for only one month. Thanks all, Cool Sis9Views0likes1CommentMy credit card was charged for a Dropbox subscription, despite being on the free Basic plan.
Hi has anyone had an issue with a large debit from Dropbox coming up on your credit card despite being on Dropbox basic which comes up as āfreeā and no payment history shown in account invoices. Thanks27Views0likes1CommentI was charged immediately, even though I selected the 30-day trial.
Hello, I had upgraded my account to dropbox plus using a 30 day free trial link. It took me to a transaction page to confirm the bank transaction etc, which I had thought was weird since it was a 30 day free trial. I had then later found out that I had been charged Ā£9.99 even though I used the 30 day free trial link on the app! I tried to refund and cancelled the subscription using apple refunds and it stated that dropbox was not eligible for a refund. I can't even speak to a live person about this issue. Is there anyone that can help? I feel like I've been robbed off my money š687Views1like3CommentsI was billed for a paid plan without notification following a trial. Can I be refunded?
I recently started a trial for certain services, including fax services and another business, but yesterday I noticed that my account was charged $60 in total. I did not receive any notification email about this charge. I did not actively use these services during the period. Given this situation, I want to cancel my subscription and request a refund. Can anyone help me with this? Thank you!50Views0likes6CommentsLoyalty program to redeem points to reduce subscription fee
I'm very surprised that a 7 billion dollar market cap publicly traded company doesn't have this already. Other companies do so why not this one? Basically every year that you're with Dropbox on a paid subscription you get points that you can redeem for dollars off of your subscription. That way there can be loyalty points involved and more LTV for Dropbox. As everyone knows there are a lot of places where we can store data but Dropbox is the best. Let's please make a loyalty program and by doing that Dropbox will be seeing more revenue that way but also we as customers would be also getting a benefit from it as well. So a win win win situation Thank you in advance.40Views0likes3Comments