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Payments

1568 Topics

I upgraded my Dropbox account and I keep seeing a banner saying my card is expired.
I have a red credit card expired banner that won't go away. This started when I upgraded my account.
Jeff Dominic Price
11 hours ago Place Plans and Subscriptions
12Views
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1Comment
I have an unauthorized charge that isn't mine, since I don't have an account.
Dear Dropbox team, I had receive an unauthorised payment from Dropbox. I do not have any account on Dropbox before I creating this account for this post. And after entering the receipt number, the registered email is not belongs to me. Kindly contact me for further action. Thanks. Keith
Keith2812
24 hours ago Place Plans and Subscriptions
20Views
0likes
2Comments
I'm getting a PayPal charge, even though I'm using a Basic, free account.
I, like many other consumers, expect to receive the services I pay for. Yet, for the past three years, Dropbox has charged me $119 annually via PayPal—$360 in total—while my account has remained on the free plan. I have never received the service I was billed for. Attempts to resolve this issue have only revealed serious flaws in customer support and dispute resolution: The phone number provided by PayPal no longer works (a message says go to account and get a call back - though this doesn't exist). Chatbots offer no meaningful help. Live chat representatives cannot assist because the payment was processed via PayPal? There is no clear way to report a serious billing error or processing glitch. Consumers deserve accessible, responsive, and effective customer support when companies wrongfully charge them. A major platform like Dropbox should have a functioning system to handle billing disputes—not force users into endless loops of automated dead ends. It is reasonable to expect service for payments rendered, and immediate resolution and a full refund when there is an issue. If this issue has happened to me, it has likely happened to others.
oxscuro
24 hours ago Place Plans and Subscriptions
32Views
0likes
1Comment
Is there a cheaper plan than Dropbox Plus?
Many people do not need 2TB of data. So $9.99 a month is waste of money. But $0.99 a month for 50-100GB would be great with a 4 device limit. And perhaps another tier of 500GB for $2.99/month with a 5 device limit. Think about it. Seriously. Think about it.
DeNice1
2 days ago Place Plans and Subscriptions
69Views
1like
8Comments
Account downgraded to Basic after an issue with updating my payment information
I have the problem with updating my payment info while my card expired. I connected to staff and they ask a billion questions. After they could not solve the problem one of support guys suggested to downgrade my account to Basic and then upgrade it. It did not work but now I can't type to support in chat and by email because I am on Basic plan. So, what should I do to get full support and get my plan and account updated?
Andy1966
3 days ago Place Plans and Subscriptions
44Views
0likes
8Comments
I've been charged for Dropbox for 2 years, but I'm on a Basic plan
As titled, I have never authorized any payments with my free plan, yet I found I was charged $119.88 on March 25 2025, when I look back I found out I was actually charged the same amount on 2024. I only have one account (this one). No transaction id associated with my transaction, so I cannot use the lookup tool. This is extremely frustrating, I have read many discussions with the same issue but no clear solve was found. Please help. I would like the two year refund and to stop charging me.
whyamibeingcharged
4 days ago Place Plans and Subscriptions
54Views
0likes
6Comments
Just noticed I’m being charged on a Basic account
I’ve only just noticed I’ve been charged over the last three months for my Basic account, I’ve tried to log a ticket, but that’s not allowed with a basic account so I can't get help or talk to a human!! My credit card statement doesn’t have a transaction ID, just states “Dropbox Db.Tt/Cchelp Ie” so the billing checker does not help me. I can't get anywhere because I'm stuck talking to bots and going in circles. Please can somebody help me? I cannot contact support directly because I'm on a Basic plan. Thank you for your help, John
GeordieJ
5 days ago Place Plans and Subscriptions
60Views
0likes
3Comments
Upgraded my account to the Professional plan via email but I'm still on the Basic plan
I have an issue with my subscription. When I log in via web or on my android app my plan says Basic (free). However, on January 26th I upgraded my plan to professional and ever since every month dropbox takes 19.9 dollars from my bank account. I upgraded the plan via an email I received and I also got a confirmation email for the subscription. I would like to cancel this subscription as I'm not satisfied with the services and I would like to file a complain and ask for refund as I haven't be able to use the additional space I paid for for the last two months. And additoonally I coudn't find any contact where I can directly contact dropbox support regarding all these issues. Did anyone experience this and how did you resolve this issue?
emilijalazarevska
5 days ago Place Plans and Subscriptions
78Views
0likes
7Comments
Why was my Family plan downgraded?
Good morning I received the following email: The credit card used to pay for the subscription was cancelled but now they have cancelled my family plan even though I have already paid for the year? Any help would be much appreciated. Hi Tihan, There was an issue with the payment information associated with your Dropbox Family plan. We tried to reach out to your plan manager [Removed as per Community Guidelines] multiple times, but weren’t able to successfully charge your subscription after multiple attempts. Your account has been downgraded to a Dropbox Basic plan and other Dropbox Family plan members have also had their accounts downgraded to Dropbox Basic. None of your files have been deleted, but you won’t be able to sync or add new files to Dropbox if you are using more space than your new storage limit.
Tihanvz22
6 days ago Place Plans and Subscriptions
26Views
0likes
6Comments
I can't upgrade my Dropbox account from Myanmar.
I need my work data & photos to save in my dropbox acc. But I can't purchase upgrade from Myanmar. More storage space is necessary urgently. I was try to cancel subscription and more steps. I think my language skill is bad or networks are too confused or a little misunderstanding between account access and me. Then I have no credit card to pay for upgrade and so I only found how can I get free storage space. Please help me to upgrade my account to get only more storage. Or let me know if the community have more back up storage spaces for only one month. Thanks all, Cool Sis
Cool Sis
6 days ago Place Plans and Subscriptions
10Views
0likes
1Comment

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Keith ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"316","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828287":{"__typename":"Conversation","id":"conversation:828287","topic":{"__typename":"ForumTopicMessage","uid":828287},"lastPostingActivityTime":"2025-03-30T22:16:10.091-07:00","solved":false},"User:user:1909157":{"__typename":"User","uid":1909157,"login":"oxscuro","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-1.svg?time=0"},"id":"user:1909157"},"ForumTopicMessage:message:828287":{"__typename":"ForumTopicMessage","subject":"I'm getting a PayPal charge, even though I'm using a Basic, free account.","conversation":{"__ref":"Conversation:conversation:828287"},"id":"message:828287","revisionNum":2,"uid":828287,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1909157"},"metrics":{"__typename":"MessageMetrics","views":32},"postTime":"2025-03-28T22:13:42.429-07:00","lastPublishTime":"2025-03-30T22:16:10.091-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I, like many other consumers, expect to receive the services I pay for. Yet, for the past three years, Dropbox has charged me $119 annually via PayPal—$360 in total—while my account has remained on the free plan. I have never received the service I was billed for. \n Attempts to resolve this issue have only revealed serious flaws in customer support and dispute resolution: \n \n The phone number provided by PayPal no longer works (a message says go to account and get a call back - though this doesn't exist). \n Chatbots offer no meaningful help. \n Live chat representatives cannot assist because the payment was processed via PayPal? \n There is no clear way to report a serious billing error or processing glitch. \n \n Consumers deserve accessible, responsive, and effective customer support when companies wrongfully charge them. A major platform like Dropbox should have a functioning system to handle billing disputes—not force users into endless loops of automated dead ends. \n It is reasonable to expect service for payments rendered, and immediate resolution and a full refund when there is an issue. If this issue has happened to me, it has likely happened to others. 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So $9.99 a month is waste of money. But $0.99 a month for 50-100GB would be great with a 4 device limit. And perhaps another tier of 500GB for $2.99/month with a 5 device limit. \n Think about it. \n Seriously. Think about it. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"287","kudosSumWeight":1,"repliesCount":8,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827874":{"__typename":"Conversation","id":"conversation:827874","topic":{"__typename":"ForumTopicMessage","uid":827874},"lastPostingActivityTime":"2025-03-29T03:18:47.625-07:00","solved":false},"User:user:1908682":{"__typename":"User","uid":1908682,"login":"Andy1966","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-7.svg?time=0"},"id":"user:1908682"},"ForumTopicMessage:message:827874":{"__typename":"ForumTopicMessage","subject":"Account downgraded to Basic after an issue with updating my payment information","conversation":{"__ref":"Conversation:conversation:827874"},"id":"message:827874","revisionNum":2,"uid":827874,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1908682"},"metrics":{"__typename":"MessageMetrics","views":44},"postTime":"2025-03-25T10:04:02.594-07:00","lastPublishTime":"2025-03-25T10:22:47.049-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have the problem with updating my payment info while my card expired. I connected to staff and they ask a billion questions. After they could not solve the problem one of support guys suggested to downgrade my account to Basic and then upgrade it. It did not work but now I can't type to support in chat and by email because I am on Basic plan. So, what should I do to get full support and get my plan and account updated? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"439","kudosSumWeight":0,"repliesCount":8,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828226":{"__typename":"Conversation","id":"conversation:828226","topic":{"__typename":"ForumTopicMessage","uid":828226},"lastPostingActivityTime":"2025-03-28T09:46:13.958-07:00","solved":false},"User:user:1909094":{"__typename":"User","uid":1909094,"login":"whyamibeingcharged","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-7.svg?time=0"},"id":"user:1909094"},"ForumTopicMessage:message:828226":{"__typename":"ForumTopicMessage","subject":"I've been charged for Dropbox for 2 years, but I'm on a Basic plan","conversation":{"__ref":"Conversation:conversation:828226"},"id":"message:828226","revisionNum":2,"uid":828226,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1909094"},"metrics":{"__typename":"MessageMetrics","views":54},"postTime":"2025-03-28T08:35:02.307-07:00","lastPublishTime":"2025-03-28T08:51:40.994-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" As titled, I have never authorized any payments with my free plan, yet I found I was charged $119.88 on March 25 2025, when I look back I found out I was actually charged the same amount on 2024. I only have one account (this one). \n No transaction id associated with my transaction, so I cannot use the lookup tool. This is extremely frustrating, I have read many discussions with the same issue but no clear solve was found. Please help. \n I would like the two year refund and to stop charging me. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"501","kudosSumWeight":0,"repliesCount":6,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827578":{"__typename":"Conversation","id":"conversation:827578","topic":{"__typename":"ForumTopicMessage","uid":827578},"lastPostingActivityTime":"2025-03-27T06:21:36.755-07:00","solved":false},"User:user:1902388":{"__typename":"User","uid":1902388,"login":"GeordieJ","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-6.svg?time=0"},"id":"user:1902388"},"ForumTopicMessage:message:827578":{"__typename":"ForumTopicMessage","subject":"Just noticed I’m being charged on a Basic account","conversation":{"__ref":"Conversation:conversation:827578"},"id":"message:827578","revisionNum":2,"uid":827578,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1902388"},"metrics":{"__typename":"MessageMetrics","views":60},"postTime":"2025-03-22T01:20:16.169-07:00","lastPublishTime":"2025-03-24T01:45:35.205-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I’ve only just noticed I’ve been charged over the last three months for my Basic account, I’ve tried to log a ticket, but that’s not allowed with a basic account so I can't get help or talk to a human!! \n My credit card statement doesn’t have a transaction ID, just states “Dropbox Db.Tt/Cchelp Ie” so the billing checker does not help me. I can't get anywhere because I'm stuck talking to bots and going in circles. Please can somebody help me? \n I cannot contact support directly because I'm on a Basic plan. \n Thank you for your help, \n John ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"550","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828034":{"__typename":"Conversation","id":"conversation:828034","topic":{"__typename":"ForumTopicMessage","uid":828034},"lastPostingActivityTime":"2025-03-27T04:49:46.078-07:00","solved":false},"User:user:1908859":{"__typename":"User","uid":1908859,"login":"emilijalazarevska","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:1908859"},"ForumTopicMessage:message:828034":{"__typename":"ForumTopicMessage","subject":"Upgraded my account to the Professional plan via email but I'm still on the Basic plan","conversation":{"__ref":"Conversation:conversation:828034"},"id":"message:828034","revisionNum":2,"uid":828034,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1908859"},"metrics":{"__typename":"MessageMetrics","views":78},"postTime":"2025-03-26T13:05:00.768-07:00","lastPublishTime":"2025-03-26T13:29:20.816-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have an issue with my subscription. When I log in via web or on my android app my plan says Basic (free). However, on January 26th I upgraded my plan to professional and ever since every month dropbox takes 19.9 dollars from my bank account. I upgraded the plan via an email I received and I also got a confirmation email for the subscription. I would like to cancel this subscription as I'm not satisfied with the services and I would like to file a complain and ask for refund as I haven't be able to use the additional space I paid for for the last two months. And additoonally I coudn't find any contact where I can directly contact dropbox support regarding all these issues. Did anyone experience this and how did you resolve this issue? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"753","kudosSumWeight":0,"repliesCount":7,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827943":{"__typename":"Conversation","id":"conversation:827943","topic":{"__typename":"ForumTopicMessage","uid":827943},"lastPostingActivityTime":"2025-03-26T07:09:39.116-07:00","solved":false},"User:user:1893630":{"__typename":"User","uid":1893630,"login":"Tihanvz22","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-7.svg?time=0"},"id":"user:1893630"},"ForumTopicMessage:message:827943":{"__typename":"ForumTopicMessage","subject":"Why was my Family plan downgraded?","conversation":{"__ref":"Conversation:conversation:827943"},"id":"message:827943","revisionNum":3,"uid":827943,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1893630"},"metrics":{"__typename":"MessageMetrics","views":26},"postTime":"2025-03-26T02:25:54.567-07:00","lastPublishTime":"2025-03-26T03:17:39.721-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Good morning I received the following email: The credit card used to pay for the subscription was cancelled but now they have cancelled my family plan even though I have already paid for the year? Any help would be much appreciated. Hi Tihan, There was an issue with the payment information associated with your Dropbox Family plan. We tried to reach out to your plan manager [Removed as per Community Guidelines] multiple times, but weren’t able to successfully charge your subscription after multiple attempts. Your account has been downgraded to a Dropbox Basic plan and other Dropbox Family plan members have also had their accounts downgraded to Dropbox Basic. None of your files have been deleted, but you won’t be able to sync or add new files to Dropbox if you are using more space than your new storage limit. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"842","kudosSumWeight":0,"repliesCount":6,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827929":{"__typename":"Conversation","id":"conversation:827929","topic":{"__typename":"ForumTopicMessage","uid":827929},"lastPostingActivityTime":"2025-03-26T01:51:19.133-07:00","solved":false},"User:user:1908760":{"__typename":"User","uid":1908760,"login":"Cool Sis","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg?time=0"},"id":"user:1908760"},"ForumTopicMessage:message:827929":{"__typename":"ForumTopicMessage","subject":"I can't upgrade my Dropbox account from Myanmar.","conversation":{"__ref":"Conversation:conversation:827929"},"id":"message:827929","revisionNum":2,"uid":827929,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1908760"},"metrics":{"__typename":"MessageMetrics","views":10},"postTime":"2025-03-26T00:03:31.830-07:00","lastPublishTime":"2025-03-26T01:51:19.133-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I need my work data & photos to save in my dropbox acc. But I can't purchase upgrade from Myanmar. More storage space is necessary urgently. I was try to cancel subscription and more steps. I think my language skill is bad or networks are too confused or a little misunderstanding between account access and me. Then I have no credit card to pay for upgrade and so I only found how can I get free storage space. \n Please help me to upgrade my account to get only more storage. Or let me know if the community have more back up storage spaces for only one month. \n Thanks all, \n Cool Sis ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"675","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-components/community/Navbar-1741624997000":{"__typename":"CachedAsset","id":"text:en_US-components/community/Navbar-1741624997000","value":{"1007":"Business Team Members","101007":"Discover","101010":"Groups","101000041":"Developer & API","101001000":"Help","101001012":"View, 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