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Forum Discussion
Fraud Charge on my Credit Card
Hello,
There was a fraudulent charge on my credit card. I am a basic plan user only so when I got the notification from my credit card company that I had a charge from Dropbox I knew something was suspicious. I was able to track down the invoice and receipt using the transaction ID lookup tool so I have that documentation. I want to report this to Dropbox so they may take action against this user. Thanks,
Don
Hi dballare, thanks for posting on the Community!
I appreciate the info you’ve provided. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by logging into your account, clicking this support link and providing as many details as possible.
Keep me posted!
I discover that since january dropbox is taking 11,00 euros form my credit card.
The account is not mine and I don't know how to stop the payment. can somebody please help me?
- Jay
Dropbox Staff
Hi giul73, thanks for messaging the Community!
Are you able to locate the account using the transaction ID of the payment on this page?
If it isn’t an account you recognize, as this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by logging into your account, clicking this support link and providing as much info as possible.
Keep me posted!
- Jay
Hi dballare, thanks for posting on the Community!
I appreciate the info you’ve provided. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by logging into your account, clicking this support link and providing as many details as possible.
Keep me posted!
Thanks. I opened the ticket this morning.
- Jay
Thanks for the update, I can see that the support agent has replied to your email. Please let me know if you’ve received their response!
I think the same thing has happened to me. But I can´t find a 12-number ID. I´ve tried to using the "supporting link" you mentioned, but when i fill it out and submits it say: "there was a problem completing this request". I have no idea where to get help.
- Joachim
