You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
I'm on Basic, even though I paid, and I see this error "user associated with invoice is disabled".
Hi, I pre-paid for a year of Dropbox Plus using an email but when I login, it's saying I'm on basic and when I check the credit card transaction, it states "user associated with invoice is disabled; please submit a billing help request" Not sure how to do that since I only have a basic account.
I paid for a Plus account, but I'm still being told I don't have enough space.
The account shows 2GB (not TB). When I try to copy something, the account tells me not enough space... When I click on 'Upgrade' I see a message telling me I have PLUS. And still on 2GB... It's not this account, but [removed per Community Guidelines] Please fix this. Reaching you in another way is nearly impossible.
We're getting an error when saving CAD files to our Dropbox team account.
Hello all! Working for a company that uses Dropbox business for file storage. Especially CAD files at the moment. About a month ago we encountered problems with saving 2D drawings to our Dropbox. After asking the CAD-software rep for help they sent us over to Dropbox to ask here. It specifically happens when trying to save new iterations of existing 2D drawing's in Inventor. It gives us the error in the image below. Does anyone have any experience or knowledge about this? Thanks in advance!
I'm getting an error when trying to leave from Dropbox Team.
Hello, I have been under a Dropbox team account and recently, the admin stopped paying, leaving me unable to edit my files. The account is in a locked state, and according to that being the case, I can leave the team by going to dropbox.com/team/leavewithout needing the admin. I click leave team and log out, but I get the loading wheel and then this error: I still receive an email saying I have left the team, but it still shows the team folder and says I am still a member after refreshing. Please help! Thank you
Install Error 1073741795 on 2 different computers.
Hello, To Computers in an Office were suddenly not opening Dropbox. They are both on Windows 11. There is a 3rd PC in the Office that is the same as 1 of the problem ones, and its working fine. I tried to uninstall the apps from them, but both said "Uninstall Failed". I ended up having to manually wipe and use a Program to find and force full removal to start fresh. I did a DISM and SFC, then a CHKDSK. I proceeded to reinstall, and both get an error code unknown error (Error: -1073741795). I tried to use download and user the Full Installer Version. Nothing. To help with any conflicts, I did a clean boot. Nothing. I can seem to install anymore. They are AIO PC's, one is a Lenovo, the other a HP. As mentioned, there is a 3rd PC that is the same HP Model, and Dropbox works fine. I can't seem to find straight answers on how to resolve this, I am supporting someone else, so don't know how that will go since I have to pay for a subscription to get live support. Don't know how to proceed, so I hope a community member knows exactly whats up and how to resolve this.Dropbox job application form not submitting
Hi there! I'm applying for a job at Dropbox and am running into a problem with the application form. When I submit the completed form, the page scrolls back towards the top and does not submit. No error messages or form field validation messages are shown. I've filled out the form more than 10 times now and am positive I'm not missing any required fields, or that I'm missing a field validation error message. Thank you for any help! Below are some debugging details: Browsers I've tried: Mac OS: Chrome, Safari, Firefox Windows: Edge, Opera, Chrome Other debugging I've tried: Clearing cache, using incognito window Job application: https://jobs.dropbox.com/listing/6330324/applyI can not download the app on my Mac after changing the name of the user map
I changed the user map on my mac from "Liefjesbook" to "myname". I uninstalled & installed the dropbox app many times, also after restarting my mac a few times. Always get the message that Dropbox can not be started. When I check the information, I see that dropbox is still looking in the old user map name "Liefjesbook", which does not exist anymore. It needs to look for the new user map. Please, can someone help me? I tried everything. Thanks in advance !!!
Windows Server 2019: LTS App Still Shows Unsupported OS Message
I'm using Dropbox on Windows Server 2019, and recently it stopped working, saying, "Support for Windows 7, 8, and 8.1 has ended." They provided a link to download a "Long-Term Support" app, but after installing it, I’m still getting the same message, and it won’t launch. Has anyone else experienced this? It's frustrating, especially since I already installed the recommended LTS app. Any advice or workarounds?Problem transfering dropbox to external SSD drive in Macbook Air
I wanted to move my dropbox folder from my Macbook Air hard drive to an external SSD drive. I signed out of the app, signed back in However, the new dropbox location was created, however it is not linked therefore I do not get all of the links, and sync with dropbox. and it seems that the old link is still there. And I am unable to find out where the directory is. What I want is for dropbox to be linked to the external SSD drive Here are the screen shots: On the following image A - is the new dropbox directory on the external drive that was created. files and folders here do not have the Dropbox Links (like link address, etc) B - is the old location. it says that it is unlinked to dropbox However as you will see in the last image, this directory DOES have the dropbox links. In the new location (A) there are no dropbox links This is B, the old content in the location I want to replace. It seems that the dropbox link is still linked here, and as you can see the Dropbox Links for syncing are here.
Ubuntu 24.04 is stuck on "Starting..." after installing the app.
Installed from the Dropbox site on Aug 14, 2024. The tray icon comes up but only reacts to a click after Lock-Unlock of the screen (weird, but not critical). However the status stuck on "Starting...", and no syncronisation is happening. Itg appears to be new behavior, and I cannot think of what changed
