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1282 TopicsNeed help with two accounts under the same email address
I think this is what's going on....I wanted to upgrade my old account-it was full...looked at plans in a new browser page. Paid. Tried to login, was prompted to change my password. I did. Don't remember the old password. But I am now prompted to upgrade my old account and can't login to the new account. So I think I must have 2 accounts under the same email address. Anyway, at this point, I just need to be able to login to both accounts and cancel the plan before 7 days come up. Is there a way to speak to a human to verify what's actually going on in my situation?Solved1.3KViews0likes1CommentDoes the desktop app support the adding of multiple Business or Personal accounts?
Regarding How to find the Dropbox folder on a computer - Dropbox Help Does the Dropbox Desktop App support the adding of multiple "Business" or "Personal" accounts? If so, in the info.json file how does the file differentiate between the multiple accounts of the same type? For example, my current setup of 1 business and 1 personal account on this computer has the following layout in the JSON. If I add a second business or personal account to this computer how will the JSON file change to include the infromation { "business": { "path": "C:\\Users\\adid\\Org Dropbox\\My Name", "host": 99999999923, "is_team": true, "subscription_type": "Business", "root_path": "C:\\Users\\adid\\Org Dropbox" }, "personal": { "path": "C:\\Users\\adid\\Dropbox (Personal)", "host": 99999999987, "is_team": false, "subscription_type": "Basic" } }Solved61Views0likes3CommentsOption for the 'Email to Dropbox' feature option to create your own email address
for "Email to Dropbox" feature i rather have random numbers for email address (like UUID number, "591b6596-1632-434b-9dea-fb85db01ceab") or option to create you own email address (UniqueName@addtodropbox.com or username@addtodropbox.com) (no special characters, like !@#$%^&*, this could cause problems with email apps/tools) this is much safer and easier to use .. thank you André120Views0likes2CommentsChanging email address in Dropbox Business when sharing a file. Is it normal?
I have noted that if send out a file share to an employee using their company email account and that employee either saves it to his personal dropbox or to either his desktop or documents file which is set in his personal dropbox account to synchronise across his devices and dropbox that the email address for the invite in the business dropbox account changes to his personal email. Is this correct and Normal and are their any security settings that prevent this.38Views0likes1CommentHow to update my billing info as a team admin?
I was recently made the Team Admin for our account. Our autopay credit card needs to be updated but "billing" does not show up as an option. How do I get this changed before the card expires and we lose service. I'm surprised there isn't an email address to ask these kinds of questions.23Views0likes1CommentMy Dropbox profile picture changed to my Google account's, after adding files from Google Drive.
I was logged into my Dropbox account misc...@gmail.com and used that "Upload from Drive" thing to grab some files from my other Google Drive account ish...@gmail.com. But then, out of nowhere, my Dropbox profile pic changed to the profile pic of that ish....gmail.com Google account! That's kinda strange, right? Especially since those are totally different email addresses. It feels kinda wrong that just grabbing files from a Google Drive would mess with my Dropbox profile pic. Imagine if I was pulling stuff from a friend's Drive – I definitely wouldn't want their picture on my Dropbox! \ Just wanted to flag this as something that seems a bit off and maybe not how it's supposed to work.17Views0likes1CommentLinking multiple accounts
I have more than one client and so they create an email for me so that I can create a dedicated db account and access their files. I am just now finding out that I can only link my personal account to one business account. All the posts I see on this subject are labeled "solved" and by that meaning, that it's not possible to link more. As there been any progress on this topic? This objectively a major limitation when there are more flexible competitors out there.17Views0likes1CommentDark Mode for Dropbox on Web
Hello Everybody! I have created this thread to provide updates on Dark Mode for Dropbox on Web. We are closing off the longer thread for general Dark Mode requests so that we can provide our community with updates for specific products, and so that requests don't get lost. At the time of posting, our team is looking into Dark Mode for Web, but cannot provide a time frame for implementation. You can vote on this post and comment here to show your support. I will update the status of this idea when we know more! Regards, Ben27KViews48likes34CommentsI signed up with the wrong email address. Can you help me regain access to my account?
Hello, I registered my Dropbox account using xxxxx@yahoo.com, but I actually own the email xxxxx@yahoo.com.tw. Now, after changing my device, Dropbox requires me to verify via a code sent to @yahoo.com, which I cannot access. I believe I accidentally omitted the .tw when registering. I can provide any necessary proof or account information to confirm my ownership. Please help me regain access to my account. Thank you!31Views0likes1Comment