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Please can somebody help me? \n I cannot contact support directly because I'm on a Basic plan. \n Thank you for your help, \n John ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"550","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:812266":{"__typename":"Conversation","id":"conversation:812266","topic":{"__typename":"ForumTopicMessage","uid":812266},"lastPostingActivityTime":"2025-03-25T14:11:26.100-07:00","solved":false},"User:user:1892736":{"__typename":"User","uid":1892736,"login":"Mei Sim","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-1.svg?time=0"},"id":"user:1892736"},"ForumTopicMessage:message:812266":{"__typename":"ForumTopicMessage","subject":"How to remove my credit card info from payment after unsubscribed plans?","conversation":{"__ref":"Conversation:conversation:812266"},"id":"message:812266","revisionNum":1,"uid":812266,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1892736"},"metrics":{"__typename":"MessageMetrics","views":115},"postTime":"2024-12-05T20:54:18.797-08:00","lastPublishTime":"2024-12-05T20:54:18.797-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Dear Dropbox Support, I would like to remove my card from my account billing information. I have just cancelled my free trial as I no longer need to use the product, but I cannot see the option to remove the card I linked to my account. Any assistance you can provide would be much appreciated.  Many thanks, Mei Sim ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"327","kudosSumWeight":0,"repliesCount":13,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827148":{"__typename":"Conversation","id":"conversation:827148","topic":{"__typename":"ForumTopicMessage","uid":827148},"lastPostingActivityTime":"2025-03-24T16:37:47.847-07:00","solved":false},"User:user:1907746":{"__typename":"User","uid":1907746,"login":"ehorvath","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg?time=0"},"id":"user:1907746"},"ForumTopicMessage:message:827148":{"__typename":"ForumTopicMessage","subject":"[Enterprise] Additional field for team members so I can assign them charge codes etc.","conversation":{"__ref":"Conversation:conversation:827148"},"id":"message:827148","revisionNum":2,"uid":827148,"depth":0,"board":{"__ref":"Forum:board:101001020"},"author":{"__ref":"User:user:1907746"},"metrics":{"__typename":"MessageMetrics","views":34},"postTime":"2025-03-19T04:46:07.797-07:00","lastPublishTime":"2025-03-24T16:37:47.847-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Would like an additional field for each users so I can assign a dept charge code, so I can charge back each department for their accounts. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"140","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827654":{"__typename":"Conversation","id":"conversation:827654","topic":{"__typename":"ForumTopicMessage","uid":827654},"lastPostingActivityTime":"2025-03-24T09:11:34.325-07:00","solved":false},"User:user:149796":{"__typename":"User","uid":149796,"login":"Tamar B.","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-3.svg?time=0"},"id":"user:149796"},"ForumTopicMessage:message:827654":{"__typename":"ForumTopicMessage","subject":"I was suddenly charged for a yearly plan, instead of the monthly subscription.","conversation":{"__ref":"Conversation:conversation:827654"},"id":"message:827654","revisionNum":2,"uid":827654,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:149796"},"metrics":{"__typename":"MessageMetrics","views":59},"postTime":"2025-03-23T16:21:27.528-07:00","lastPublishTime":"2025-03-24T06:11:21.945-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Woke up to a $186 dollar debit today. I always pay monthly and Drop box helped themselves to the whole year! I am mortified. anyone else have this and had success in reverting it?? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"182","kudosSumWeight":0,"repliesCount":7,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827295":{"__typename":"Conversation","id":"conversation:827295","topic":{"__typename":"ForumTopicMessage","uid":827295},"lastPostingActivityTime":"2025-03-23T11:56:27.825-07:00","solved":false},"User:user:1907960":{"__typename":"User","uid":1907960,"login":"hvanheel","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-3.svg?time=0"},"id":"user:1907960"},"ForumTopicMessage:message:827295":{"__typename":"ForumTopicMessage","subject":"I want to switch my billing from Apple to Dropbox, but I am unable to.","conversation":{"__ref":"Conversation:conversation:827295"},"id":"message:827295","revisionNum":1,"uid":827295,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1907960"},"metrics":{"__typename":"MessageMetrics","views":27},"postTime":"2025-03-19T21:43:19.286-07:00","lastPublishTime":"2025-03-19T21:43:19.286-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I'd like to switch my billing over directly to Dropbox instead of through my Apple account on my Iphone. I've spoken to their tech support and they don't have any solutions. I'd like to take advantage of a benefit I have through Adobe, but because it's connected to billing in Apple, it doesn't allow me to get the deal. It says my billing is managed externally. I let my Dropbox plan expire, as advised by Dropbox customer service, but it's been two days since it expired, and with it being my work, I'm concerned about losing my files if I don't get this fixed sooner than later. Does anyone know the steps on how to remove the \"inactive\" Dropbox subscription from my Apple account? Or on the Dropbox side, how to switch my billing over to Dropbox instead of externally?  ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"780","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827277":{"__typename":"Conversation","id":"conversation:827277","topic":{"__typename":"ForumTopicMessage","uid":827277},"lastPostingActivityTime":"2025-03-21T14:09:42.835-07:00","solved":false},"User:user:1907952":{"__typename":"User","uid":1907952,"login":"notbyhalf","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-8.svg?time=0"},"id":"user:1907952"},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MjcyNzctUlNIaGZQ?revision=3\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MjcyNzctUlNIaGZQ?revision=3","title":"Screenshot 2025-03-20 at 10.21.01 AM.png","associationType":"BODY","width":356,"height":800,"altText":""},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MjcyNzctVlZ2Umht?revision=3\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MjcyNzctVlZ2Umht?revision=3","title":"Screenshot 2025-03-20 at 10.21.29 AM.png","associationType":"BODY","width":357,"height":800,"altText":""},"ForumTopicMessage:message:827277":{"__typename":"ForumTopicMessage","subject":"False advertising when assessing plan prices","conversation":{"__ref":"Conversation:conversation:827277"},"id":"message:827277","revisionNum":3,"uid":827277,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1907952"},"metrics":{"__typename":"MessageMetrics","views":79},"postTime":"2025-03-19T16:40:57.186-07:00","lastPublishTime":"2025-03-21T14:05:14.195-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I came to purchase a plan from Dropbox through Adobe Perks with a 50% off offer for the first year. Sounded good to me. I was presented with the upsell to Essentials and the small print said after a 30 day free trial I'd be charged AU$153.48/yr including taxes. This was cheaper than the Plus account which would go up to AU$186.88/yr plus taxes after the first discounted year, so of course I selected that option. \n My confirmation email contradicts this offer and says that I will be charged AU$306.90 after the 30 day trial period. \n This is not what I signed up for and I cannot find any way of contacting sales or support to address this. I took screenshots of the checkout because it felt like it was too good to be true. I was right. \n \n   ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"761","kudosSumWeight":0,"repliesCount":4,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MjcyNzctUlNIaGZQ?revision=3\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MjcyNzctVlZ2Umht?revision=3\"}"}}],"totalCount":2,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827518":{"__typename":"Conversation","id":"conversation:827518","topic":{"__typename":"ForumTopicMessage","uid":827518},"lastPostingActivityTime":"2025-03-21T10:36:32.112-07:00","solved":false},"User:user:1908197":{"__typename":"User","uid":1908197,"login":"Christine4good","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-6.svg?time=0"},"id":"user:1908197"},"ForumTopicMessage:message:827518":{"__typename":"ForumTopicMessage","subject":"I need a refund for a plan that I can no longer access","conversation":{"__ref":"Conversation:conversation:827518"},"id":"message:827518","revisionNum":3,"uid":827518,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1908197"},"metrics":{"__typename":"MessageMetrics","views":26},"postTime":"2025-03-21T09:13:15.053-07:00","lastPublishTime":"2025-03-21T10:36:32.112-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" My position was eliminated on August 9, 2024. I no longer have access to the email or even the laptop. Just received cc statement with Dropbox charge of $119.88. Could really use the refund or at least a partial and need to cancel the Dropbox account that old email was associated with. Please help! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"301","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827313":{"__typename":"Conversation","id":"conversation:827313","topic":{"__typename":"ForumTopicMessage","uid":827313},"lastPostingActivityTime":"2025-03-21T10:18:15.226-07:00","solved":false},"User:user:1907991":{"__typename":"User","uid":1907991,"login":"AdamBoston242021","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-7.svg?time=0"},"id":"user:1907991"},"ForumTopicMessage:message:827313":{"__typename":"ForumTopicMessage","subject":"Loyalty program to redeem points to reduce subscription fee","conversation":{"__ref":"Conversation:conversation:827313"},"id":"message:827313","revisionNum":2,"uid":827313,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1907991"},"metrics":{"__typename":"MessageMetrics","views":40},"postTime":"2025-03-20T01:39:49.147-07:00","lastPublishTime":"2025-03-20T10:08:39.705-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I'm very surprised that a 7 billion dollar market cap publicly traded company doesn't have this already. Other companies do so why not this one?  \n Basically every year that you're with Dropbox on a paid subscription you get points that you can redeem for dollars off of your subscription.  That way there can be loyalty points involved and more LTV for Dropbox. As everyone knows there are a lot of places where we can store data but Dropbox is the best. Let's please make a loyalty program and by doing that Dropbox will be seeing more revenue that way but also we as customers would be also getting a benefit from it as well. So a win win win situation   \n   \n Thank you in advance.  ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"718","kudosSumWeight":0,"repliesCount":3,"readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827481":{"__typename":"Conversation","id":"conversation:827481","topic":{"__typename":"ForumTopicMessage","uid":827481},"lastPostingActivityTime":"2025-03-21T08:57:46.187-07:00","solved":true},"User:user:1908194":{"__typename":"User","uid":1908194,"login":"marmstr","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-6.svg?time=0"},"id":"user:1908194"},"ForumTopicMessage:message:827481":{"__typename":"ForumTopicMessage","subject":"I was just billed 176 for Dropbox Plus, but I only have a Basic account. Can you help?","conversation":{"__ref":"Conversation:conversation:827481"},"id":"message:827481","revisionNum":2,"uid":827481,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1908194"},"metrics":{"__typename":"MessageMetrics","views":24},"postTime":"2025-03-21T07:25:58.568-07:00","lastPublishTime":"2025-03-21T07:56:31.932-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Help!  I have been charged for dropbox plus, I was not warned in advance. But on top of that, they say I still have just basic. I tried using the chat to investigate the charge. The charge shows up when we look it up in the system, and on my credit card, but the chat system is not devised to help fix the problem. \n I need to talk to a real person, but they do not allow it for Basic. But now I have Plus and I still cannot talk to anyone! Please help, I need to fix this issue. 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