I want to switch my billing from Apple to Dropbox, but I am unable to.
I'd like to switch my billing over directly to Dropbox instead of through my Apple account on my Iphone. I've spoken to their tech support and they don't have any solutions. I'd like to take advantage of a benefit I have through Adobe, but because it's connected to billing in Apple, it doesn't allow me to get the deal. It says my billing is managed externally. I let my Dropbox plan expire, as advised by Dropbox customer service, but it's been two days since it expired, and with it being my work, I'm concerned about losing my files if I don't get this fixed sooner than later. Does anyone know the steps on how to remove the "inactive" Dropbox subscription from my Apple account? Or on the Dropbox side, how to switch my billing over to Dropbox instead of externally?
Hi there, hvanheel, thanks for joining the Dropbox Community.
Indeed, to change your billing method from Apple iTunes to Dropbox directly, you need to cancel your subscription, wait for the account to get downgraded and then re-upgrade directly from our website.
You mentioned that your plan has expired, but did your account downgrade? Or are you still on your paid plan?
If you are, you'll need to wait for the downgrade before you can re-upgrade.
Your files will still be safe, even in that meantime; only syncing will stop for your account until you re-upgrade.
I hope this helps, but let me know if you have any questions.
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!
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I'd like to switch my billing over directly to Dropbox instead of through my Apple account on my Iphone. I've spoken to their tech support and they don't have any solutions. I'd like to take advantage of a benefit I have through Adobe, but because it's connected to billing in Apple, it doesn't allow me to get the deal. It says my billing is managed externally. I let my Dropbox plan expire, as advised by Dropbox customer service, but it's been two days since it expired, and with it being my work, I'm concerned about losing my files if I don't get this fixed sooner than later. Does anyone know the steps on how to remove the \"inactive\" Dropbox subscription from my Apple account? Or on the Dropbox side, how to switch my billing over to Dropbox instead of externally?
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I'd like to switch my billing over directly to Dropbox instead of through my Apple account on my Iphone. I've spoken to their tech support and they don't have any solutions. I'd like to take advantage of a benefit I have through Adobe, but because it's connected to billing in Apple, it doesn't allow me to get the deal. It says my billing is managed externally. I let my Dropbox plan expire, as advised by Dropbox customer service, but it's been two days since it expired, and with it being my work, I'm concerned about losing my files if I don't get this fixed sooner than later. Does anyone know the steps on how to remove the \"inactive\" Dropbox subscription from my Apple account? Or on the Dropbox side, how to switch my billing over to Dropbox instead of externally?
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I want to switch my billing from Apple to Dropbox, but I am unable to.","moderationData":{"__ref":"ModerationData:moderation_data:827305"},"body":"
Hi there, hvanheel, thanks for joining the Dropbox Community.
\n
Indeed, to change your billing method from Apple iTunes to Dropbox directly, you need to cancel your subscription, wait for the account to get downgraded and then re-upgrade directly from our website.
\n
You mentioned that your plan has expired, but did your account downgrade? Or are you still on your paid plan?
\n
If you are, you'll need to wait for the downgrade before you can re-upgrade.
\n
Your files will still be safe, even in that meantime; only syncing will stop for your account until you re-upgrade.
\n
I hope this helps, but let me know if you have any questions.
Hi there, , thanks for joining the Dropbox Community.
\n
Indeed, to change your billing method from Apple iTunes to Dropbox directly, you need to cancel your subscription, wait for the account to get downgraded and then re-upgrade directly from our website.
\n
You mentioned that your plan has expired, but did your account downgrade? Or are you still on your paid plan?
\n
If you are, you'll need to wait for the downgrade before you can re-upgrade.
\n
Your files will still be safe, even in that meantime; only syncing will stop for your account until you re-upgrade.
\n
I hope this helps, but let me know if you have any questions.
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Dropbox Staff
