You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Stefan87's avatar
Stefan87
Explorer | Level 4
25 days ago

Possibly fraudulent charge

Yesterday I discovered that EUR 21 monthly have been charged off my credit card from a recipient named

DROPBOX SIGN MONTHLY SAN FRANCISCO since March. There is no other information regarding the recipient of the monthly charge. The following things are unclear about this charge:

 

  • There is no transaction ID in the format as requested in the credit card charge search tool.
  • My Dropbox account associated with this e-mail does't show any paid plans, and I don't use Dropbox with any other e-mail addresses.
  • I cannot remember to request any priced plan via Dropbox
  • I could not find any plan with a monthly charge of EUR 21

Is there any possibility that this monthly charge is justified, or shall I contact my bank directly and try to get the money back?

 

Greetings

Stefan

 

 

    • Stefan87's avatar
      Stefan87
      Explorer | Level 4

      Sorry, I didn't realize that Dropbox Sign is a different kind of service, and I already found the source of the payment. Thank you!

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II

        It really isnt made clear is it Stefan87 ?

         

        Pleased its sorted though!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!