You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
omar153
11 months agoExplorer | Level 4
Dropbox password manager app - accidently reset; help needed to restore it
Hi, I have downloaded Dropbox passwords manager app on my phone to store all my passwords. I accidently reset it and all my passwords saved are gone. I have the 12 seed recovery words which ...
- 11 months ago
You can contact support at www.dropbox.com/support, but, they'll say the same thing. Replies will take a few days and they arent open weekends.
Dropbox do not have the capability to recover things which it has permanently removed - imagine the legal issues if they did from people who wanted to remove files etc. from servers and were told it was permanent to find out its not?
omar153
Explorer | Level 4
So even with my 12 seed recovery (which it the site accepts). There is no option here for help with Dropbox support?
Mark
11 months agoSuper User II
You can contact support at www.dropbox.com/support, but, they'll say the same thing. Replies will take a few days and they arent open weekends.
Dropbox do not have the capability to recover things which it has permanently removed - imagine the legal issues if they did from people who wanted to remove files etc. from servers and were told it was permanent to find out its not?
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