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Forum Discussion

RobySeek's avatar
RobySeek
New member | Level 2
3 years ago

Password reset email not received

Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says t...
Account Access
Account Settings
  • Jay's avatar
    Jay
    3 years ago
    If the account hasn't been accessed for over 12 months, then it means that it wouldn't be possible to regain access to the account of the files within. 
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey DANRAT & rayvanb - sorry to hear you're having issues with this.

 

Could you please let me know if you've tried another browser to do this and if you also checked your email's spam/junk folder?

 

Thanks!

DANRAT's avatar
DANRAT
Explorer | Level 4
2 years ago
There is nothing in other browsers or spam
  • rayvanb's avatar
    rayvanb
    Explorer | Level 4
    2 years ago

    For me neither

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi DANRAT, rayvanb, are you using any custom domains for your email address, or is there any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

      • rayvanb's avatar
        rayvanb
        Explorer | Level 4
        2 years ago

        I use Microsoft as my mailprovider. I assume they didn't block any of your servers as that may cause issues for a lot of people.

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