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Forum Discussion
RobySeek
3 years agoNew member | Level 2
Password reset email not received
Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says t...
- 3 years agoIf the account hasn't been accessed for over 12 months, then it means that it wouldn't be possible to regain access to the account of the files within.
Walter
Dropbox Staff
Hey DANRAT & rayvanb - sorry to hear you're having issues with this.
Could you please let me know if you've tried another browser to do this and if you also checked your email's spam/junk folder?
Thanks!
DANRAT
3 years agoExplorer | Level 4
There is nothing in other browsers or spam
- rayvanb3 years agoExplorer | Level 4
For me neither
- Jay3 years agoDropbox Staff
Hi DANRAT, rayvanb, are you using any custom domains for your email address, or is there any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
- rayvanb3 years agoExplorer | Level 4
I use Microsoft as my mailprovider. I assume they didn't block any of your servers as that may cause issues for a lot of people.
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