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Forum Discussion

RobySeek's avatar
RobySeek
New member | Level 2
3 years ago

Password reset email not received

Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says t...
Account Access
Account Settings
  • Jay's avatar
    Jay
    3 years ago
    If the account hasn't been accessed for over 12 months, then it means that it wouldn't be possible to regain access to the account of the files within. 
mcarrasco's avatar
mcarrasco
Explorer | Level 4
2 years ago

Hi!

I´ve being trying every support ideas without success, also tried the community ideas such as use different browsers

My trouble is that I ask for the recory password mail but never receive the mail.

I really need the information in my account

Please, help me!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey mcarrasco, just to confirm, have you checked your spam folder, to see if the email went there?

     

    And also added no-reply@dropbox.com to your email contacts?

    • mcarrasco's avatar
      mcarrasco
      Explorer | Level 4
      2 years ago

      Hi hannah!

      I did

      Tryed:

      - spam

      - add to my contacts no-reply

      - differents browsers

      - incognito mode

       

      No one works

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the update, mcarrasco. Can we send you an email, then, so we can look into this a bit more closely?

    • beneboto's avatar
      beneboto
      Explorer | Level 3
      2 years ago

      hey im not recieving any email from dropbox at all can you please help... I cannot login to my account. Please Help!

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi beneboto, thanks for posting here! 

         

        Can I send you an email, in order for us to have a closer look into this, please? 

         

        Thanks a bunch! 

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