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Forum Discussion

RobySeek's avatar
RobySeek
New member | Level 2
3 years ago

Password reset email not received

Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says t...
Account Access
Account Settings
  • Jay's avatar
    Jay
    3 years ago
    If the account hasn't been accessed for over 12 months, then it means that it wouldn't be possible to regain access to the account of the files within. 
Jshynn's avatar
Jshynn
New member | Level 2
2 years ago

Hello, I forgot my password and I am not receiving the email that helps me reset it. 
What can I do? 

Thanks

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey there, Jshynn, let's see what we can do about it!

     

    I am curious, have you tried asking for a password reset, using a different browser, or an incognito tab on your current one?

     

    Keep me posted on the results!

    • Jshynn's avatar
      Jshynn
      New member | Level 2
      2 years ago

      no I did not, in fact I am logged in to my dropbox account from this browser, but still I have not received the confirmation email

    • Albaroody's avatar
      Albaroody
      Explorer | Level 4
      2 years ago

      I think you missed reading my message yesterday @Megan

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Jshynn & Albaroody, sorry to jump in here, but could you check your email's junk/spam folder for the email to reset your password?

         

        If you can't find it, let us know and we'll reach out via email to investigate further. 

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