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Forum Discussion
RobySeek
3 years agoNew member | Level 2
Password reset email not received
Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says t...
- 3 years agoIf the account hasn't been accessed for over 12 months, then it means that it wouldn't be possible to regain access to the account of the files within.
mghabitant
2 years agoNew member | Level 2
Hey, I'm using and email that at some point previously was from someone else, I have access to the email account, but when I try to change or recover the password, the email with the link or something from dropbox doesn't appear, I already check and I don't have any block account from dropbox and I add the no reply account to my contacts
- Hannah2 years agoDropbox Staff
Hey mghabitant, thanks for reaching out to us.
If you've also checked the spam/junk folder and the email's not there, can we send you an email from our end, so we can look into this?
Let me know!
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