You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

RobySeek's avatar
RobySeek
New member | Level 2
3 years ago

Password reset email not received

Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says t...
Account Access
Account Settings
  • Jay's avatar
    Jay
    3 years ago
    If the account hasn't been accessed for over 12 months, then it means that it wouldn't be possible to regain access to the account of the files within. 
aanna_o's avatar
aanna_o
Explorer | Level 3

Hello,
I'm having problems connecting to a paid dropbox account, when I use the password that was set I am told that the password or email is wrong.

When requesting the link to reset the password, I cannot receive the link even following the instructions provided by dropbox.

Any idea what I can do? I tried to contact you via chat and searched through the support instructions, but nothing solved the problem.

I need to regain access to the account as it is an account used to back up a business computer.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi aanna_o, I'd be happy to help! 

 

Have you checked, to make sure that there are no typos in the email address? 

 

Also, have you tried adding "no-reply@dropbox.com" to your email contacts, and followed these steps to reset your password?


Keep me posted, and we'll take it from there. 

  • aanna_o's avatar
    aanna_o
    Explorer | Level 3
    2 years ago

    Hi @megan
    Yes as I mentioned in the comment, I have performed all the solutions provided by the support and none of them worked.
    The email is entered correctly and the payment is also in days.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi aanna_o, when you mention that the account has been disabled, can you let me know more? 

       

      Do you see any errors in regards to this when trying to access the account? 

      • aanna_o's avatar
        aanna_o
        Explorer | Level 3
        2 years ago

        The account being disabled is the only reason why I can no longer access it.

        I can't access the account in any way. I have tried resetting my password, followed ALL the steps instructed in the help center, but I can't access my account.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!