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Forum Discussion
RobySeek
3 years agoNew member | Level 2
Password reset email not received
Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says t...
- 3 years agoIf the account hasn't been accessed for over 12 months, then it means that it wouldn't be possible to regain access to the account of the files within.
aanna_o
Explorer | Level 3
Hello,
I'm having problems connecting to a paid dropbox account, when I use the password that was set I am told that the password or email is wrong.
When requesting the link to reset the password, I cannot receive the link even following the instructions provided by dropbox.
Any idea what I can do? I tried to contact you via chat and searched through the support instructions, but nothing solved the problem.
I need to regain access to the account as it is an account used to back up a business computer.
Megan
2 years agoDropbox Staff
Hi aanna_o, I'd be happy to help!
Have you checked, to make sure that there are no typos in the email address?
Also, have you tried adding "no-reply@dropbox.com" to your email contacts, and followed these steps to reset your password?
Keep me posted, and we'll take it from there.
- aanna_o2 years agoExplorer | Level 3
Hi @megan
Yes as I mentioned in the comment, I have performed all the solutions provided by the support and none of them worked.
The email is entered correctly and the payment is also in days.- Megan2 years agoDropbox Staff
Hi aanna_o, when you mention that the account has been disabled, can you let me know more?
Do you see any errors in regards to this when trying to access the account?
- aanna_o2 years agoExplorer | Level 3
The account being disabled is the only reason why I can no longer access it.
I can't access the account in any way. I have tried resetting my password, followed ALL the steps instructed in the help center, but I can't access my account.
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