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Forum Discussion

RobySeek's avatar
RobySeek
New member | Level 2
3 years ago

Password reset email not received

Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says t...
Account Access
Account Settings
  • Jay's avatar
    Jay
    3 years ago
    If the account hasn't been accessed for over 12 months, then it means that it wouldn't be possible to regain access to the account of the files within. 
DANRAT's avatar
DANRAT
Explorer | Level 4

I have another account called yahoo mailbox, which was deleted due to not using it for a long time, and it has been restored. I need to receive mail when I log in to dropbox, but I can’t receive any mail from dropbox. I’m sure I’m going to use another mailbox to send mail to this yahoo mailbox. No problem, I would like to ask if there is any solution so that I can log in to the account of yahoo mailbox in dropbox

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey DANRAT & rayvanb - sorry to hear you're having issues with this.

 

Could you please let me know if you've tried another browser to do this and if you also checked your email's spam/junk folder?

 

Thanks!

  • DANRAT's avatar
    DANRAT
    Explorer | Level 4
    2 years ago
    There is nothing in other browsers or spam
    • rayvanb's avatar
      rayvanb
      Explorer | Level 4
      2 years ago

      For me neither

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi DANRAT, rayvanb, are you using any custom domains for your email address, or is there any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

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