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Dropbox Plus

782 Topics

If I upgrade and later downgrade, do I keep my referral space?
I was thinking of upgrading to Dropbox Plus. 2TB seems like a good amount of space! However, if the price goes up a lot, would I then be able to downgrade back to basic and keep my referral space? I have 8GB built up over the years and I assume I'd lose that.
PJCoffey
9 minutes ago Place Storage Space
0Views
0likes
0Comments
Where can I find pricing info for the "Extended version history" option?
I'm now on a free account, but wondering what the total cost would be if I upgrade to Plus and add the one year extended version history option to my account? I can't seem to find the pricing for the extended version history.
causing basics occupier
3 hours ago Place Plans and Subscriptions
70Views
0likes
7Comments
Is there a way get live support instead of email?
I have been emailing for a week to resolve a series of problems and still problem is not solved. Isn’t there a way to talk to a live person? I am tired of going in circles!
Jacquelynwhunt
13 hours ago Place Plans and Subscriptions
9Views
0likes
1Comment
Can I share my Plus space with someone else?
I currently have Dropbox Plus which has plenty of space left. My girlfriend only has the basic plan. Is it possible to connect my girlfriend’s phone to my account so we can share storage?
Solved
PieMan
3 days ago Place Storage Space
41Views
0likes
2Comments
“Your plan and billing information are managed externally"; I can't upgrade via Google Play.
I urgently need to upgrade my plan because I am out pf storage, but this "Your plan and billing information are managed externally" is the message I receive when I try to upgrade. I have found which of my google accounts my subscription is connected to in the Google play store, but there I am only able to unsubscribe or resubscribe from my existing plan. The button to "manage" my subscription there only gives me the option to change my payment method. I literally am willing to give you (Dropbox) more money in the form of upgrading so it's extremely infuriating to not be able to. I am considering switching to a different cloud storage host other than Dropbox if I cannot get this fixed before April 2nd (when my subscription supposedly renews). Please advise.
Crystal Aurora
3 days ago Place Plans and Subscriptions
34Views
0likes
4Comments
Dropbox Plus Probeabo wird nicht aktiviert
Hallo, ich habe heute das Dropbox Plus Probeabo gestartet. Hier habe ich auch eine Bestätigungsmail bekommen und unter Apple Abos wird das Abo angezeigt. In der Dropbox ist aber weiterhin das Basic Abo aktiv. Was kann ich machen?
Maugrimm
7 days ago Place Eine Frage stellen
40Views
0likes
3Comments
My account has been upgraded to Dropbox Plus, but I still have 2GB of space.

Ecyw01
10 days ago Place Plans and Subscriptions
34Views
0likes
1Comment
The Photos page on the website is very slow, why?
Hi everyone, My name is Benoit, and I have been a Dropbox user since 2016. For me, my entire life is in Dropbox, and it is very important for me to have access to your solution. However, I have a small issue when trying to view my photos on the website (https://www.dropbox.com/photos). It is very difficult to find a specific photo, and the page loads very slowly! For example, when I try to find a picture from year, the page takes a long time to load. I set the filter to the year 2022, and it takes 4 to 5 minutes to display all the photos from that year! I tried in different browsers like Google Chrome, Firefox, and Brave, but it's the same issue. Also, I tried in Linux Mint, Windows (10 and 11) and I've the same problem. My wife uses a different solution, like Google Photos(🤮), and when she wants to find a photo, it is not as slow as Dropbox and she can search for a photo by name. Why don’t you have this filter in Dropbox? Best regards, Benoit
BenoitD
12 days ago Place View, download, and export
48Views
0likes
3Comments
I was just billed 176 for Dropbox Plus, but I only have a Basic account. Can you help?
Help! I have been charged for dropbox plus, I was not warned in advance. But on top of that, they say I still have just basic. I tried using the chat to investigate the charge. The charge shows up when we look it up in the system, and on my credit card, but the chat system is not devised to help fix the problem. I need to talk to a real person, but they do not allow it for Basic. But now I have Plus and I still cannot talk to anyone! Please help, I need to fix this issue.
Solved
marmstr
12 days ago Place Plans and Subscriptions
28Views
0likes
4Comments
My paid account has been downgraded to Basic after making the payment.
From INDIA using ICICI bank debit card. I made the payment for a yearly subscription renewal. Here is confirmation email text: A purchase of Rs. 10,666.45 has been made using your Debit Card linked to ICICI Bank Account XX914 on 11-Feb-25. Info: VIN*Dropbox Now, my account has been downgraded to our Dropbox Basic plan. What is this? How do we get support on this kind of issues? The website gives no email address to contact.
AV_81
13 days ago Place Plans and Subscriptions
55Views
0likes
4Comments

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","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"227","kudosSumWeight":0,"repliesCount":7,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828682":{"__typename":"Conversation","id":"conversation:828682","topic":{"__typename":"ForumTopicMessage","uid":828682},"lastPostingActivityTime":"2025-04-01T13:14:52.175-07:00","solved":false},"User:user:1909583":{"__typename":"User","uid":1909583,"login":"Jacquelynwhunt","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-11.svg?time=0"},"id":"user:1909583"},"ForumTopicMessage:message:828682":{"__typename":"ForumTopicMessage","subject":"Is there a way get live support instead of email?","conversation":{"__ref":"Conversation:conversation:828682"},"id":"message:828682","revisionNum":2,"uid":828682,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1909583"},"metrics":{"__typename":"MessageMetrics","views":9},"postTime":"2025-04-01T11:09:58.839-07:00","lastPublishTime":"2025-04-01T13:14:52.175-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have been emailing for a week to resolve a series of problems and still problem is not solved. Isn’t there a way to talk to a live person? I am tired of going in circles! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"186","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828321":{"__typename":"Conversation","id":"conversation:828321","topic":{"__typename":"ForumTopicMessage","uid":828321},"lastPostingActivityTime":"2025-03-30T22:34:42.823-07:00","solved":true},"User:user:1909199":{"__typename":"User","uid":1909199,"login":"PieMan","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-3.svg?time=0"},"id":"user:1909199"},"ForumTopicMessage:message:828321":{"__typename":"ForumTopicMessage","subject":"Can I share my Plus space with someone else?","conversation":{"__ref":"Conversation:conversation:828321"},"id":"message:828321","revisionNum":2,"uid":828321,"depth":0,"board":{"__ref":"Forum:board:101001015"},"author":{"__ref":"User:user:1909199"},"metrics":{"__typename":"MessageMetrics","views":41},"postTime":"2025-03-29T12:37:22.450-07:00","lastPublishTime":"2025-03-30T22:34:42.823-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I currently have Dropbox Plus which has plenty of space left. My girlfriend only has the basic plan. Is it possible to connect my girlfriend’s phone to my account so we can share storage? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"201","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827631":{"__typename":"Conversation","id":"conversation:827631","topic":{"__typename":"ForumTopicMessage","uid":827631},"lastPostingActivityTime":"2025-03-30T04:32:20.012-07:00","solved":false},"User:user:1908428":{"__typename":"User","uid":1908428,"login":"Crystal Aurora","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-6.svg?time=0"},"id":"user:1908428"},"ForumTopicMessage:message:827631":{"__typename":"ForumTopicMessage","subject":"“Your plan and billing information are managed externally\"; I can't upgrade via Google Play.","conversation":{"__ref":"Conversation:conversation:827631"},"id":"message:827631","revisionNum":2,"uid":827631,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1908428"},"metrics":{"__typename":"MessageMetrics","views":34},"postTime":"2025-03-23T10:52:46.685-07:00","lastPublishTime":"2025-03-24T05:29:39.435-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I urgently need to upgrade my plan because I am out pf storage, but this \"Your plan and billing information are managed externally\" is the message I receive when I try to upgrade. I have found which of my google accounts my subscription is connected to in the Google play store, but there I am only able to unsubscribe or resubscribe from my existing plan. The button to \"manage\" my subscription there only gives me the option to change my payment method. I literally am willing to give you (Dropbox) more money in the form of upgrading so it's extremely infuriating to not be able to. I am considering switching to a different cloud storage host other than Dropbox if I cannot get this fixed before April 2nd (when my subscription supposedly renews). Please advise. 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Hier habe ich auch eine Bestätigungsmail bekommen und unter Apple Abos wird das Abo angezeigt. In der Dropbox ist aber weiterhin das Basic Abo aktiv. Was kann ich machen? 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space.","conversation":{"__ref":"Conversation:conversation:827570"},"id":"message:827570","revisionNum":2,"uid":827570,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1908269"},"metrics":{"__typename":"MessageMetrics","views":34},"postTime":"2025-03-21T22:01:07.910-07:00","lastPublishTime":"2025-03-24T00:25:28.613-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" \n ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"17","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04Mjc1NzAtUmExcXVu?revision=2\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04Mjc1NzAtU0d0MFY2?revision=2\"}"}}],"totalCount":2,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:826574":{"__typename":"Conversation","id":"conversation:826574","topic":{"__typename":"ForumTopicMessage","uid":826574},"lastPostingActivityTime":"2025-03-21T10:31:55.166-07:00","solved":false},"User:user:1907230":{"__typename":"User","uid":1907230,"login":"BenoitD","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-12.svg?time=0"},"id":"user:1907230"},"ForumTopicMessage:message:826574":{"__typename":"ForumTopicMessage","subject":"The Photos page on the website is very slow, why?","conversation":{"__ref":"Conversation:conversation:826574"},"id":"message:826574","revisionNum":2,"uid":826574,"depth":0,"board":{"__ref":"Forum:board:101001012"},"author":{"__ref":"User:user:1907230"},"metrics":{"__typename":"MessageMetrics","views":48},"postTime":"2025-03-15T03:58:01.411-07:00","lastPublishTime":"2025-03-16T23:27:44.413-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi everyone, \n My name is Benoit, and I have been a Dropbox user since 2016. \n For me, my entire life is in Dropbox, and it is very important for me to have access to your solution. \n However, I have a small issue when trying to view my photos on the website (https://www.dropbox.com/photos). \n It is very difficult to find a specific photo, and the page loads very slowly! For example, when I try to find a picture from year, the page takes a long time to load. I set the filter to the year 2022, and it takes 4 to 5 minutes to display all the photos from that year! \n I tried in different browsers like Google Chrome, Firefox, and Brave, but it's the same issue. Also, I tried in Linux Mint, Windows (10 and 11) and I've the same problem. \n My wife uses a different solution, like Google Photos(🤮), and when she wants to find a photo, it is not as slow as Dropbox and she can search for a photo by name. Why don’t you have this filter in Dropbox? \n Best regards, \n Benoit ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"982","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827481":{"__typename":"Conversation","id":"conversation:827481","topic":{"__typename":"ForumTopicMessage","uid":827481},"lastPostingActivityTime":"2025-03-21T08:57:46.187-07:00","solved":true},"User:user:1908194":{"__typename":"User","uid":1908194,"login":"marmstr","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-6.svg?time=0"},"id":"user:1908194"},"ForumTopicMessage:message:827481":{"__typename":"ForumTopicMessage","subject":"I was just billed 176 for Dropbox Plus, but I only have a Basic account. Can you help?","conversation":{"__ref":"Conversation:conversation:827481"},"id":"message:827481","revisionNum":2,"uid":827481,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1908194"},"metrics":{"__typename":"MessageMetrics","views":28},"postTime":"2025-03-21T07:25:58.568-07:00","lastPublishTime":"2025-03-21T07:56:31.932-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Help! I have been charged for dropbox plus, I was not warned in advance. But on top of that, they say I still have just basic. I tried using the chat to investigate the charge. The charge shows up when we look it up in the system, and on my credit card, but the chat system is not devised to help fix the problem. \n I need to talk to a real person, but they do not allow it for Basic. But now I have Plus and I still cannot talk to anyone! Please help, I need to fix this issue. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"486","kudosSumWeight":0,"repliesCount":4,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:826682":{"__typename":"Conversation","id":"conversation:826682","topic":{"__typename":"ForumTopicMessage","uid":826682},"lastPostingActivityTime":"2025-03-20T01:52:32.083-07:00","solved":false},"User:user:892595":{"__typename":"User","uid":892595,"login":"AV_81","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":null},"id":"user:892595"},"ForumTopicMessage:message:826682":{"__typename":"ForumTopicMessage","subject":"My paid account has been downgraded to Basic after making the payment.","conversation":{"__ref":"Conversation:conversation:826682"},"id":"message:826682","revisionNum":2,"uid":826682,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:892595"},"metrics":{"__typename":"MessageMetrics","views":55},"postTime":"2025-03-16T22:35:34.758-07:00","lastPublishTime":"2025-03-17T03:03:34.484-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" From INDIA using ICICI bank debit card. \n I made the payment for a yearly subscription renewal. Here is confirmation email text: \n A purchase of Rs. 10,666.45 has been made using your Debit Card linked to ICICI Bank Account XX914 on 11-Feb-25. Info: VIN*Dropbox \n Now, my account has been downgraded to our Dropbox Basic plan. \n What is this? \n How do we get support on this kind of issues? The website gives no email address to contact. \n ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"460","kudosSumWeight":0,"repliesCount":4,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-components/community/Navbar-1743510236578":{"__typename":"CachedAsset","id":"text:en_US-components/community/Navbar-1743510236578","value":{"1007":"Business Team Members","101007":"Discover","101010":"Groups","101000041":"Developer & API","101001000":"Help","101001012":"View, download, and export","101001013":"Delete, edit, and 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