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Forum Discussion

RobySeek's avatar
RobySeek
New member | Level 2
3 years ago

Password reset email not received

Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says t...
Account Access
Account Settings
  • Jay's avatar
    Jay
    3 years ago
    If the account hasn't been accessed for over 12 months, then it means that it wouldn't be possible to regain access to the account of the files within. 
Goldfich's avatar
Goldfich
Explorer | Level 3

Hi Walter,
I have seen previous instructions.
The contact has been made.
I still can't get the letter.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Did you also check your email's spam/junk folder after resetting your account's password Goldfich?

  • Goldfich's avatar
    Goldfich
    Explorer | Level 3
    3 years ago

    Yes, of course.
    Empty, no letters!

    All other letters come and go.

    • Goldfich's avatar
      Goldfich
      Explorer | Level 3
      3 years ago

      Maybe there is a way for your admins to delete the account by mail request?
      Or what options can you suggest?

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Thanks for keeping me in the loop Goldfich

         

        May I reach out via email to have a further look into this internally?

         

        Let me know and I'll  use the email address that's connected to your profile here, on our Community. 

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