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Forum Discussion
Password reset email not received
Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says t...
- If the account hasn't been accessed for over 12 months, then it means that it wouldn't be possible to regain access to the account of the files within.
Jay
Dropbox Staff
Dropbox StaffHi RobySeek, thanks for bringing this to our attention.
Do you have any other devices connected to your account?
Are you using a custom domain name, or a public email provider?
This will help me to assist further!
Do you have any other devices connected to your account?
Are you using a custom domain name, or a public email provider?
This will help me to assist further!
Hi! No, I don't have other devices connected to the account and the email was made with yahoo.
I was looking through the emails I received in all these years from dropbox and like 1-2 years ago they said that they deleted my account due to my innactivity, but after that email, I still got other emails saying that my memory was full and I should upgrade my plan. So my question is: is it not closed?
- JayIf the account hasn't been accessed for over 12 months, then it means that it wouldn't be possible to regain access to the account of the files within.
Hi Jay
I have a similar issue. I am trying to set up Dropbox on a second device but cannot remember password. Have requested a email to the email address that is in my profile multiple times but have not received it. It is not in my junk or spam folders and I have added Dropbox to my address book.
Need help
Daryl
