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Forum Discussion

RobySeek's avatar
RobySeek
New member | Level 2
3 years ago

Password reset email not received

Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says t...
Account Access
Account Settings
  • Jay's avatar
    Jay
    3 years ago
    If the account hasn't been accessed for over 12 months, then it means that it wouldn't be possible to regain access to the account of the files within. 
mghabitant's avatar
mghabitant
New member | Level 2

Hey, I'm using and email that at some point previously was from someone else, I have access to the email account, but when I try to change or recover the password, the email with the link or something from dropbox doesn't appear, I already check and I don't have any block account from dropbox and I add the no reply account to my contacts

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey mghabitant, thanks for reaching out to us.

 

If you've also checked the spam/junk folder and the email's not there, can we send you an email from our end, so we can look into this?

 

Let me know!

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