You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Password reset email not received
Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says t...
- If the account hasn't been accessed for over 12 months, then it means that it wouldn't be possible to regain access to the account of the files within.
Hello,
I'm having problems connecting to a paid dropbox account, when I use the password that was set I am told that the password or email is wrong.
When requesting the link to reset the password, I cannot receive the link even following the instructions provided by dropbox.
Any idea what I can do? I tried to contact you via chat and searched through the support instructions, but nothing solved the problem.
I need to regain access to the account as it is an account used to back up a business computer.
- Megan
Dropbox Staff
Hi aanna_o, I'd be happy to help!
Have you checked, to make sure that there are no typos in the email address?
Also, have you tried adding "no-reply@dropbox.com" to your email contacts, and followed these steps to reset your password?
Keep me posted, and we'll take it from there.Hi @megan
Yes as I mentioned in the comment, I have performed all the solutions provided by the support and none of them worked.
The email is entered correctly and the payment is also in days.
