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Forum Discussion
Password reset email not received
Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says t...
- If the account hasn't been accessed for over 12 months, then it means that it wouldn't be possible to regain access to the account of the files within.
Megan
Dropbox Staff
Dropbox StaffHi aanna_o, I'd be happy to help!
Have you checked, to make sure that there are no typos in the email address?
Also, have you tried adding "no-reply@dropbox.com" to your email contacts, and followed these steps to reset your password?
Keep me posted, and we'll take it from there.
Hi @megan
Yes as I mentioned in the comment, I have performed all the solutions provided by the support and none of them worked.
The email is entered correctly and the payment is also in days.
- Megan
Hi aanna_o, when you mention that the account has been disabled, can you let me know more?
Do you see any errors in regards to this when trying to access the account?
The account being disabled is the only reason why I can no longer access it.
I can't access the account in any way. I have tried resetting my password, followed ALL the steps instructed in the help center, but I can't access my account.
