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Forum Discussion
Does Dropbox Support exist? My account has been hacked
For almost a month now I am trying to retrieve one of our accounts which was hacked and dont have access any longer . I have been contacted By LEX from support and I have replied to the emails multipul times with NO responce.
IS ANYONE OUTTHERE WHO CAN COMMUNICATE AFFECTIVLY IN DROPBOX SUPPORT PLEASE?
- Hi HCAhydrographics, I’m sorry to hear about the situation.
If you wish, l could open a ticket for you and contact you directly at the email address that’s linked to your Community profile.
This way, we can look into this together and see what we can do.
Let me know if that’s OK with you.
- Rich
Super User II
HCAhydrographics wrote:
I have been contacted By LEX from support and I have replied to the emails multipul times with NO responce.
Reply here with your ticket number and one of the Dropboxers may pick up your post and look into it for you.
- The ticket is
Ticket #15573176: DB: account Hacked URGENT
The email associated with the hack is [removed as per Community Guidelines] and it seems the hacker has changed the email so we don't have anyway of login in to the account.
I hope that's clear enough- Nancy
Dropbox Staff
Hi HCAhydrographics, I’m sorry to hear about the situation.
If you wish, l could open a ticket for you and contact you directly at the email address that’s linked to your Community profile.
This way, we can look into this together and see what we can do.
Let me know if that’s OK with you.
hi! One of our files just disappeared, not deleted or moved, just gone. I can't seem to get any help from dropbox other than the useless 'dropbot'. Do you have a direct email you can share to a support person? thank you!
- Nina
Its a nightmare dealing with dropbox so far. The technical support picked up my request from here and they emailed me. However they have not yet retrieved my account and i am having trouble making them under4and the request after multi emails back to them. As soon as
I finalise this i will provide feedback here but so far it does not look good.- Megan
Hi ninajack831, let's look into this!
Did you have the time to check your deleted files page, or events page?
If you haven't, can you check and keep me posted on the results you find?
Thanks!
Hi,
Yesterday afternoon, I had an attack from hackers, they stole my yahoo account [personal information removed] and many others accounts related to yahoo between them Dropbox. The password was changed so can´t access to my dropbox account [personal information removed].
Please help to recover my account, I have a lot of information there.
[personal information removed per the Community's Guidelines]
- Rich
jcastorgah wrote:
Yesterday afternoon, I had an attack from hackers ... Please help to recover my account, I have a lot of information there.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Thanks for your help but Dropbox Suppot did not help me at all.
Hopefully someone from Dropbox can do something for me.
My account has been hacked. Changed my email and password. I have a premium subscription, but cant get a hold of any support. Need this resolved ASPA. Lots of sensitive info in my dropbox
- MeganHey scottl, welcome to our Community! Let's get right into this.
You'll need to contact Dropbox Support directly while you're not signed in to a Dropbox account. It's best to use an Incognito or Private Browsing session to make sure you're not signed in.
Once you do so, can you let me know the ticket number so I can locate it in our system?
Thank you a lot!If you are a member of the Dropbox Business workgroup, its administrator may have logged into your account using the Log In as a User function. If necessary, administrators can: View the user's folder structure Grant other users access to files or folders View, open, and download files Delete files and restore deleted files And although hacking services for hire are very common now, hacking of dropbox accounts is extremely rare. I recommend contacting the dropbox support service.
Hello,
I have a ticket open and receive an email saying there is an update on the ticket but i need to login to dropbox.com/support.
But when i login there is no Ticket history or option to view it. Here is the ticket# 18298866
Please advise, my account has been hack for almost 2 weeks now and still havent recover yet.- Megan
Hey yogi444, thanks for posting here!
I just checked into our system and I saw that you have had a new message from our agent, Nina to which you have successfully responded.
Feel free to share any new info about the case on the ticket, so everything is gathered there.
If you need anything else, let me know!
I understand your frustration. No one to talk to, chat with or email with for help. Very upsetting.
Hello,
Someone has been logged to my account 1 hour ago and i want to know what was made during the session login.
I've tried to download a picture from my account for example, but there is nothing registered in the account "Activity".
How can i contact the support to get the full historic of actions ?
Thanks for your help.
- Mark
Hi ITSME07
The only data that is available is at www.dropbox.com/events. Support have no other information than what you see there.
Have you already removed access to the account to the hacker at www.dropbox.com/account/security ?
He wasn't in the list. I only recieved an email that tolds me someone has logged with a Web Brower.
From US, California.
It appears that I've been locked out of by DB account by a hacker. Anytime that I try to log in, it says my password is incorrect. I go to send a code to reset it and I don't get the email. I've reached out to DB, but they have not responded and I'm not sure if they will respond since I couldn't sign in. I've now signed in with personal account to create this post. Please help!!!!!
- Megan
Hi Thayne88, sorry to hear about that!
Do you have access to the email address linked to your Dropbox account, or was that hacked too?
In regards to the password reset, and provided that you have access to the email linked to the hacked account: have you tried to add the no-reply@dropbox.com to your address book?
Let me know more, and we'll take it from there!
I have the original email and access to same (now fixed) which is where we think the hack originated. The Dropbox account was switched to the email noted above. Please help if you can.
