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Forum Discussion
Does Dropbox Support exist? My account has been hacked
For almost a month now I am trying to retrieve one of our accounts which was hacked and dont have access any longer . I have been contacted By LEX from support and I have replied to the emails multip...
- Hi HCAhydrographics, I’m sorry to hear about the situation.
If you wish, l could open a ticket for you and contact you directly at the email address that’s linked to your Community profile.
This way, we can look into this together and see what we can do.
Let me know if that’s OK with you.
hi! One of our files just disappeared, not deleted or moved, just gone. I can't seem to get any help from dropbox other than the useless 'dropbot'. Do you have a direct email you can share to a support person? thank you!
- Nina
Its a nightmare dealing with dropbox so far. The technical support picked up my request from here and they emailed me. However they have not yet retrieved my account and i am having trouble making them under4and the request after multi emails back to them. As soon as
I finalise this i will provide feedback here but so far it does not look good.- Megan
Dropbox Staff
Hi ninajack831, let's look into this!
Did you have the time to check your deleted files page, or events page?
If you haven't, can you check and keep me posted on the results you find?
Thanks!
Hi Meghan
Thanks for replying! Of course I did those two items, since its the only suggestion on the posted articles. The results I found were that the file is not in deleted files, nor recent events. Another solution would be greatly appreciated. We would love it you could look into this deeper.
thank you
