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1615 Topics
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is happening to the Dropbox Send & Track feature?","conversation":{"__ref":"Conversation:conversation:828785"},"id":"message:828785","revisionNum":2,"uid":828785,"depth":0,"board":{"__ref":"Forum:board:101001014"},"author":{"__ref":"User:user:1875169"},"metrics":{"__typename":"MessageMetrics","views":13},"postTime":"2025-04-02T03:40:44.639-07:00","lastPublishTime":"2025-04-02T03:55:02.011-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I bought DropBox ONLY because it had the Send and Track feature. 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","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"442","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828540":{"__typename":"Conversation","id":"conversation:828540","topic":{"__typename":"ForumTopicMessage","uid":828540},"lastPostingActivityTime":"2025-04-01T07:48:37.491-07:00","solved":false},"User:user:1909427":{"__typename":"User","uid":1909427,"login":"stevematuro","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-8.svg?time=0"},"id":"user:1909427"},"ForumTopicMessage:message:828540":{"__typename":"ForumTopicMessage","subject":"How can I entirely delete my Dropbox account?","conversation":{"__ref":"Conversation:conversation:828540"},"id":"message:828540","revisionNum":2,"uid":828540,"depth":0,"board":{"__ref":"Forum:board:101001020"},"author":{"__ref":"User:user:1909427"},"metrics":{"__typename":"MessageMetrics","views":47},"postTime":"2025-03-31T10:26:12.374-07:00","lastPublishTime":"2025-03-31T12:15:26.708-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have retired and no longer want to have dropbox ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"51","kudosSumWeight":0,"repliesCount":9,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828256":{"__typename":"Conversation","id":"conversation:828256","topic":{"__typename":"ForumTopicMessage","uid":828256},"lastPostingActivityTime":"2025-03-31T18:23:29.220-07:00","solved":false},"User:user:1909117":{"__typename":"User","uid":1909117,"login":"DexterJ","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-8.svg?time=0"},"id":"user:1909117"},"ForumTopicMessage:message:828256":{"__typename":"ForumTopicMessage","subject":"My account got hacked and they setup 2FA to block me","conversation":{"__ref":"Conversation:conversation:828256"},"id":"message:828256","revisionNum":2,"uid":828256,"depth":0,"board":{"__ref":"Forum:board:101001020"},"author":{"__ref":"User:user:1909117"},"metrics":{"__typename":"MessageMetrics","views":43},"postTime":"2025-03-28T12:14:10.139-07:00","lastPublishTime":"2025-03-28T12:32:50.706-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello, \n My dropbox account was compromised and they fully locked me out with 2fa. I did not set up the 2fa so I can't kick them out. \n I just want to close the account. I don't need access.  \n What should I do? I sent off an email to support.  ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"256","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828396":{"__typename":"Conversation","id":"conversation:828396","topic":{"__typename":"ForumTopicMessage","uid":828396},"lastPostingActivityTime":"2025-03-31T02:22:30.978-07:00","solved":false},"User:user:1909299":{"__typename":"User","uid":1909299,"login":"Kristine Gazel","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-8.svg?time=0"},"id":"user:1909299"},"ForumTopicMessage:message:828396":{"__typename":"ForumTopicMessage","subject":"Captcha when connecting app to dropbox on phone","conversation":{"__ref":"Conversation:conversation:828396"},"id":"message:828396","revisionNum":1,"uid":828396,"depth":0,"board":{"__ref":"Forum:board:101001020"},"author":{"__ref":"User:user:1909299"},"metrics":{"__typename":"MessageMetrics","views":23},"postTime":"2025-03-30T12:22:09.408-07:00","lastPublishTime":"2025-03-30T12:22:09.408-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I tried to connect Onlyoffice app to my Dropbox account on my phone (android) and should then prove that I am \"human\" by sorting a puzzle of placing a figure in a seat by combining a number wíth some icon. Even though I managed to sort the puzzle (several times) the Captcha just started over again. It was a terrible waste of time, when I just wanted to be able to write in my drop box files using onlyoffice and I feel really stupid that I am actually PAYING for this. Even though I until now have been a happy drop box customer. There must be other ways. Also it is difficult to see the icons, and being both a bit seeing and hearing impaired I feel that You are letting me down. Yours truly, KG ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"709","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828266":{"__typename":"Conversation","id":"conversation:828266","topic":{"__typename":"ForumTopicMessage","uid":828266},"lastPostingActivityTime":"2025-03-29T07:26:20.227-07:00","solved":false},"User:user:1507203":{"__typename":"User","uid":1507203,"login":"kim60","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-8.svg?time=0"},"id":"user:1507203"},"ForumTopicMessage:message:828266":{"__typename":"ForumTopicMessage","subject":"I received an email for a survey. Is it real or a scam?","conversation":{"__ref":"Conversation:conversation:828266"},"id":"message:828266","revisionNum":2,"uid":828266,"depth":0,"board":{"__ref":"Forum:board:101001020"},"author":{"__ref":"User:user:1507203"},"metrics":{"__typename":"MessageMetrics","views":42},"postTime":"2025-03-28T16:26:47.019-07:00","lastPublishTime":"2025-03-28T16:52:08.733-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have just received an email asking for participation in a survey for dropbox.  I note there was one 2 years ago, is there one happening again, or is it a scam? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"168","kudosSumWeight":0,"repliesCount":6,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827794":{"__typename":"Conversation","id":"conversation:827794","topic":{"__typename":"ForumTopicMessage","uid":827794},"lastPostingActivityTime":"2025-03-28T09:41:30.096-07:00","solved":true},"User:user:1908601":{"__typename":"User","uid":1908601,"login":"Timbo57","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-1.svg?time=0"},"id":"user:1908601"},"ForumTopicMessage:message:827794":{"__typename":"ForumTopicMessage","subject":"I didn't unlink my old devices and now I've reached the 3-device limit. How can I remove them?","conversation":{"__ref":"Conversation:conversation:827794"},"id":"message:827794","revisionNum":2,"uid":827794,"depth":0,"board":{"__ref":"Forum:board:101001016"},"author":{"__ref":"User:user:1908601"},"metrics":{"__typename":"MessageMetrics","views":45},"postTime":"2025-03-24T19:10:51.393-07:00","lastPublishTime":"2025-03-25T07:05:22.557-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I owned two computers. I had installed Dropbox basic on both. Then I recently purchased two new, replacement computers and trashed those old ones (before unlinking the Dropbox account from either one). I realize now (and I should have realized then) what a stupid thing that was. \n I downloaded the Dropbox app and installation went fine on one of the new, replacement computers. When I attempted to install Dropbox on the second new computer, I received a message that said I already had reached the maximum 3 computers linked to my Dropbox account. \n  Since the old computers no longer exist, is there now any way to Unlink those devices from my Dropbox account? 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It needs to be re-registered under the same email today. No files need to be recovered; the account needs to be completely re-created. I cannot wait 29 days unfortunately, I'm hoping to get support to speed this up. \n I can give details in private message. 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I contacted support and they responded however I can't view their response ticket because I can't login.  \n What am I supposed to do? If I don't respond in a couple days, then the support request will be closed.   ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"276","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828089":{"__typename":"Conversation","id":"conversation:828089","topic":{"__typename":"ForumTopicMessage","uid":828089},"lastPostingActivityTime":"2025-03-27T09:31:51.644-07:00","solved":false},"User:user:1908927":{"__typename":"User","uid":1908927,"login":"Marianne van Harten","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-12.svg?time=0"},"id":"user:1908927"},"ForumTopicMessage:message:828089":{"__typename":"ForumTopicMessage","subject":"How can I merge two accounts together?","conversation":{"__ref":"Conversation:conversation:828089"},"id":"message:828089","revisionNum":2,"uid":828089,"depth":0,"board":{"__ref":"Forum:board:101001020"},"author":{"__ref":"User:user:1908927"},"metrics":{"__typename":"MessageMetrics","views":47},"postTime":"2025-03-27T03:06:58.157-07:00","lastPublishTime":"2025-03-27T03:31:57.770-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" In the past I had a Dropbox account for me and my wife. My wife passed away in 2020. My name and sex changed in 2022. \n Accidently I have a new Dropbox-account at my current name. \n How can I merge these accounts into one? \n Best regards, \n Marianne ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"251","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828045":{"__typename":"Conversation","id":"conversation:828045","topic":{"__typename":"ForumTopicMessage","uid":828045},"lastPostingActivityTime":"2025-03-26T16:49:19.771-07:00","solved":false},"User:user:1908880":{"__typename":"User","uid":1908880,"login":"toyosolanky","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-2.svg?time=0"},"id":"user:1908880"},"ForumTopicMessage:message:828045":{"__typename":"ForumTopicMessage","subject":"Can I disable two-factor authentication to access my account?","conversation":{"__ref":"Conversation:conversation:828045"},"id":"message:828045","revisionNum":3,"uid":828045,"depth":0,"board":{"__ref":"Forum:board:101001020"},"author":{"__ref":"User:user:1908880"},"metrics":{"__typename":"MessageMetrics","views":40},"postTime":"2025-03-26T14:51:43.607-07:00","lastPublishTime":"2025-03-26T15:17:31.447-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I need access to my account tied to [removed per the Dropbox Community Guidelines]  is there a way to remove the 2 factor authentication? I need to get access to my files on there  ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"192","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-components/community/Navbar-1743510236768":{"__typename":"CachedAsset","id":"text:en_US-components/community/Navbar-1743510236768","value":{"1007":"Business Team Members","101007":"Discover","101010":"Groups","101000041":"Developer & API","101001000":"Help","101001012":"View, download, and export","101001013":"Delete, edit, and 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