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Forum Discussion
Does Dropbox Support exist? My account has been hacked
For almost a month now I am trying to retrieve one of our accounts which was hacked and dont have access any longer . I have been contacted By LEX from support and I have replied to the emails multip...
- Hi HCAhydrographics, I’m sorry to hear about the situation.
If you wish, l could open a ticket for you and contact you directly at the email address that’s linked to your Community profile.
This way, we can look into this together and see what we can do.
Let me know if that’s OK with you.
My account has been hacked. Changed my email and password. I have a premium subscription, but cant get a hold of any support. Need this resolved ASPA. Lots of sensitive info in my dropbox
Megan
Dropbox Staff
Dropbox StaffHey scottl, welcome to our Community! Let's get right into this.
You'll need to contact Dropbox Support directly while you're not signed in to a Dropbox account. It's best to use an Incognito or Private Browsing session to make sure you're not signed in.
Once you do so, can you let me know the ticket number so I can locate it in our system?
Thank you a lot!
You'll need to contact Dropbox Support directly while you're not signed in to a Dropbox account. It's best to use an Incognito or Private Browsing session to make sure you're not signed in.
Once you do so, can you let me know the ticket number so I can locate it in our system?
Thank you a lot!
If you are a member of the Dropbox Business workgroup, its administrator may have logged into your account using the Log In as a User function. If necessary, administrators can: View the user's folder structure Grant other users access to files or folders View, open, and download files Delete files and restore deleted files And although hacking services for hire are very common now, hacking of dropbox accounts is extremely rare. I recommend contacting the dropbox support service.
