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mh34's avatar
mh34
Explorer | Level 3
21 days ago

Live chat support isn't available for my Essentials plan?

I currently have Dropbox Essentials which states "Live chat support" as a feature, however if I go to https://www.dropbox.com/support/chat it just redirects me to https://www.dropbox.com/support and ...
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Mark's avatar
Mark
Icon for Super User II rankSuper User II
21 days ago

Hi mh34 

 

You arent on a trial are you? Support options are only available to paying users.

 

Also is there anything on there about times? Not sure of your timezone but could you be trying when its closed?

  • mh34's avatar
    mh34
    Explorer | Level 3
    20 days ago

    Not on a trial. Time is 9:50AM CDT yet chat is not available.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      20 days ago

      Hi mh34, thanks for posting on the Community.

       

      What issue are you experiencing exactly that requires support? 

       

      Could you attach screenshots showing the current plan on this page, and the support options you see?

       

      This will help me to assist further.

      • mh34's avatar
        mh34
        Explorer | Level 3
        17 days ago

        Hi Jay , I'm currently trying to resolve a sync issue and have opened a ticket on that (#24402288)

         

        I have also opened a ticket for the chat issue (#24411457) where I uploaded a video showing what you're requesting. 3 days and no acknowledgement on that ticket.

         

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