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I connected to staff and they ask a billion questions. After they could not solve the problem one of support guys suggested to downgrade my account to Basic and then upgrade it.  It did not work but now I can't type to support in chat and by email  because I am on Basic plan. So, what should I do to get full support and get my plan and account updated? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"439","kudosSumWeight":0,"repliesCount":8,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828034":{"__typename":"Conversation","id":"conversation:828034","topic":{"__typename":"ForumTopicMessage","uid":828034},"lastPostingActivityTime":"2025-03-27T04:49:46.078-07:00","solved":false},"User:user:1908859":{"__typename":"User","uid":1908859,"login":"emilijalazarevska","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:1908859"},"ForumTopicMessage:message:828034":{"__typename":"ForumTopicMessage","subject":"Upgraded my account to the Professional plan via email but I'm still on the Basic plan","conversation":{"__ref":"Conversation:conversation:828034"},"id":"message:828034","revisionNum":2,"uid":828034,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1908859"},"metrics":{"__typename":"MessageMetrics","views":77},"postTime":"2025-03-26T13:05:00.768-07:00","lastPublishTime":"2025-03-26T13:29:20.816-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have an issue with my subscription. When I log in via web or on my android app my plan says Basic (free). However, on January 26th I upgraded my plan to professional and ever since every month dropbox takes 19.9 dollars from my bank account. I upgraded the plan via an email I received and I also got a confirmation email for the subscription. I would like to cancel this subscription as I'm not satisfied with the services and I would like to file a complain and ask for refund as I haven't be able to use the additional space I paid for for the last two months. And additoonally I coudn't find any contact where I can directly contact dropbox support regarding all these issues. Did anyone experience this and how did you resolve this issue?  ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"753","kudosSumWeight":0,"repliesCount":7,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827929":{"__typename":"Conversation","id":"conversation:827929","topic":{"__typename":"ForumTopicMessage","uid":827929},"lastPostingActivityTime":"2025-03-26T01:51:19.133-07:00","solved":false},"User:user:1908760":{"__typename":"User","uid":1908760,"login":"Cool Sis","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg?time=0"},"id":"user:1908760"},"ForumTopicMessage:message:827929":{"__typename":"ForumTopicMessage","subject":"I can't upgrade my Dropbox account from Myanmar.","conversation":{"__ref":"Conversation:conversation:827929"},"id":"message:827929","revisionNum":2,"uid":827929,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1908760"},"metrics":{"__typename":"MessageMetrics","views":10},"postTime":"2025-03-26T00:03:31.830-07:00","lastPublishTime":"2025-03-26T01:51:19.133-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I need my work data & photos to save in my dropbox acc. But I can't purchase upgrade from Myanmar. More storage space is necessary urgently. I was try to cancel subscription and more steps. I think my language skill is bad or networks are too confused or a little misunderstanding between account access and me. Then I have no credit card to pay for upgrade and so I only found how can I get free storage space. \n Please help me to upgrade my account to get only more storage. Or let me know if the community have more back up storage spaces for only one month. \n Thanks all, \n                        Cool Sis 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space.","conversation":{"__ref":"Conversation:conversation:827570"},"id":"message:827570","revisionNum":2,"uid":827570,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1908269"},"metrics":{"__typename":"MessageMetrics","views":31},"postTime":"2025-03-21T22:01:07.910-07:00","lastPublishTime":"2025-03-24T00:25:28.613-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" \n   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prices","conversation":{"__ref":"Conversation:conversation:827277"},"id":"message:827277","revisionNum":3,"uid":827277,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1907952"},"metrics":{"__typename":"MessageMetrics","views":80},"postTime":"2025-03-19T16:40:57.186-07:00","lastPublishTime":"2025-03-21T14:05:14.195-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I came to purchase a plan from Dropbox through Adobe Perks with a 50% off offer for the first year. Sounded good to me. I was presented with the upsell to Essentials and the small print said after a 30 day free trial I'd be charged AU$153.48/yr including taxes. This was cheaper than the Plus account which would go up to AU$186.88/yr plus taxes after the first discounted year, so of course I selected that option. \n My confirmation email contradicts this offer and says that I will be charged AU$306.90 after the 30 day trial period. \n This is not what I signed up for and I cannot find any way of contacting sales or support to address this. I took screenshots of the checkout because it felt like it was too good to be true. I was right. \n \n   ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"761","kudosSumWeight":0,"repliesCount":4,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MjcyNzctUlNIaGZQ?revision=3\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MjcyNzctVlZ2Umht?revision=3\"}"}}],"totalCount":2,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827262":{"__typename":"Conversation","id":"conversation:827262","topic":{"__typename":"ForumTopicMessage","uid":827262},"lastPostingActivityTime":"2025-03-19T17:38:52.745-07:00","solved":false},"User:user:1907948":{"__typename":"User","uid":1907948,"login":"crj444","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-6.svg?time=0"},"id":"user:1907948"},"ForumTopicMessage:message:827262":{"__typename":"ForumTopicMessage","subject":"Paid for Dropbox Plus but I'm still on the Basic plan","conversation":{"__ref":"Conversation:conversation:827262"},"id":"message:827262","revisionNum":2,"uid":827262,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1907948"},"metrics":{"__typename":"MessageMetrics","views":39},"postTime":"2025-03-19T15:33:51.065-07:00","lastPublishTime":"2025-03-19T15:56:40.804-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I paid to upgrade to the Plus plan this morning and my account still shows that I'm out of storage.  There's a receipt in my account showing I paid, but I can't even chat with a customer service person because that's not included in the basic plan.  So frustrating!!   ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"290","kudosSumWeight":0,"repliesCount":5,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827177":{"__typename":"Conversation","id":"conversation:827177","topic":{"__typename":"ForumTopicMessage","uid":827177},"lastPostingActivityTime":"2025-03-19T09:00:56.915-07:00","solved":false},"User:user:1907876":{"__typename":"User","uid":1907876,"login":"Marc9632","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:1907876"},"ForumTopicMessage:message:827177":{"__typename":"ForumTopicMessage","subject":"I've paid for Dropbox, but I don't see more storage on my account.","conversation":{"__ref":"Conversation:conversation:827177"},"id":"message:827177","revisionNum":2,"uid":827177,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1907876"},"metrics":{"__typename":"MessageMetrics","views":19},"postTime":"2025-03-19T08:07:52.222-07:00","lastPublishTime":"2025-03-19T08:35:13.363-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello, yesterday i upgraded my Dropbox from Basic to 2TB. Dropbox has already charged me and i have paid, but i can’t see a change in my storagelevel. 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I am being charged for the plus but when I sign in I get to a basic account and there is no support.  I entered the billing information and it did not recognize it even though I was clearly billed.  How do I get help to sort this out? 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