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    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 days ago
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    Hi Ecyw01, thanks for posting on our forum. 

    If you refresh your page, do you still see that you’re on the Plus plan with 2GB of space? 

    If you do, I’d like you to open another browser, as a test, log in to Dropbox there and check your current quota again. In case you see the exact same thing, please send me one more screenshot here and I’ll check this further.

    Let me know what you find.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

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My account has been upgraded to Dropbox Plus, but I still have 2GB of space.","moderationData":{"__ref":"ModerationData:moderation_data:827686"},"body":"

Hi Ecyw01, thanks for posting on our forum. 

\n

If you refresh your page, do you still see that you’re on the Plus plan with 2GB of space? 

\n

If you do, I’d like you to open another browser, as a test, log in to Dropbox there and check your current quota again. In case you see the exact same thing, please send me one more screenshot here and I’ll check this further.

\n

Let me know what you find.

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Hi , thanks for posting on our forum. 

\n

If you refresh your page, do you still see that you’re on the Plus plan with 2GB of space? 

\n

If you do, I’d like you to open another browser, as a test, log in to Dropbox there and check your current quota again. In case you see the exact same thing, please send me one more screenshot here and I’ll check this further.

\n

Let me know what you find.

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