You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Does Dropbox Support exist? My account has been hacked
For almost a month now I am trying to retrieve one of our accounts which was hacked and dont have access any longer . I have been contacted By LEX from support and I have replied to the emails multip...
- Hi HCAhydrographics, I’m sorry to hear about the situation.
If you wish, l could open a ticket for you and contact you directly at the email address that’s linked to your Community profile.
This way, we can look into this together and see what we can do.
Let me know if that’s OK with you.
Mark
Super User II
Super User IIHi ITSME07
The only data that is available is at www.dropbox.com/events. Support have no other information than what you see there.
Have you already removed access to the account to the hacker at www.dropbox.com/account/security ?
He wasn't in the list. I only recieved an email that tolds me someone has logged with a Web Brower.
From US, California.
- Mark
Are you sure then that the email was either genuine, or, not an error?
The mail's from
no-reply@dropbox.com
So an official one i guess...
Maybe an error, i don't know. But i can't have more historic or IP adress that logged with ?
- Mark
The only available information is what you get from the links already posted: www.dropbox.com/account/security and www.dropbox.com/events.
