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Forum Discussion
Does Dropbox Support exist? My account has been hacked
For almost a month now I am trying to retrieve one of our accounts which was hacked and dont have access any longer . I have been contacted By LEX from support and I have replied to the emails multip...
- Hi HCAhydrographics, I’m sorry to hear about the situation.
If you wish, l could open a ticket for you and contact you directly at the email address that’s linked to your Community profile.
This way, we can look into this together and see what we can do.
Let me know if that’s OK with you.
Rich
Super User II
Super User II
jcastorgah wrote:
Yesterday afternoon, I had an attack from hackers ... Please help to recover my account, I have a lot of information there.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Thanks for your help but Dropbox Suppot did not help me at all.
Hopefully someone from Dropbox can do something for me.
- Rich
jcastorgah wrote:
Thanks for your help but Dropbox Suppot did not help me at all.
Hopefully someone from Dropbox can do something for me.
Were you able to open a ticket by following the steps I posted above? If so, reply with your ticket number and a Dropboxer may be able to look into it, but Support really is the only group that would be able to do anything about this as only they will have access to your account.
