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Forum Discussion
Does Dropbox Support exist? My account has been hacked
For almost a month now I am trying to retrieve one of our accounts which was hacked and dont have access any longer . I have been contacted By LEX from support and I have replied to the emails multip...
- Hi HCAhydrographics, I’m sorry to hear about the situation.
If you wish, l could open a ticket for you and contact you directly at the email address that’s linked to your Community profile.
This way, we can look into this together and see what we can do.
Let me know if that’s OK with you.
Nina
Its a nightmare dealing with dropbox so far. The technical support picked up my request from here and they emailed me. However they have not yet retrieved my account and i am having trouble making them under4and the request after multi emails back to them. As soon as
I finalise this i will provide feedback here but so far it does not look good.
Its a nightmare dealing with dropbox so far. The technical support picked up my request from here and they emailed me. However they have not yet retrieved my account and i am having trouble making them under4and the request after multi emails back to them. As soon as
I finalise this i will provide feedback here but so far it does not look good.
Megan
Dropbox Staff
Dropbox StaffHi ninajack831, let's look into this!
Did you have the time to check your deleted files page, or events page?
If you haven't, can you check and keep me posted on the results you find?
Thanks!
Hi Meghan
Thanks for replying! Of course I did those two items, since its the only suggestion on the posted articles. The results I found were that the file is not in deleted files, nor recent events. Another solution would be greatly appreciated. We would love it you could look into this deeper.
thank you
Hi Megan, I have exact the same problem, yesterday afternoon my account was hacked and stolen as well as my yahoo account which is the mail I have to contact me from Dropbox, so I can´t access. Could you please help me?
- The support have two times closed my ticket I have provided them with everything I have including structure of the folders and they have failed to retrive my account this is a poor outcome to say the list
