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Forum Discussion

HCAhydrographics's avatar
HCAhydrographics
Explorer | Level 3
3 years ago

Does Dropbox Support exist? My account has been hacked

For almost a month now I am trying to retrieve one of our accounts which was hacked and dont have access any longer . I have been contacted By LEX from support and I have replied to the emails multip...
Account Access
Account Settings
Security
  • Nancy's avatar
    Nancy
    3 years ago
    Hi HCAhydrographics, I’m sorry to hear about the situation. 

    If you wish, l could open a ticket for you and contact you directly at the email address that’s linked to your Community profile. 

    This way, we can look into this together and see what we can do. 

    Let me know if that’s OK with you.
Rich's avatar
Rich
Icon for Super User II rankSuper User II
HCAhydrographics wrote:

I have been contacted By LEX from support and I have replied to the emails multipul times with NO responce.

Reply here with your ticket number and one of the Dropboxers may pick up your post and look into it for you.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Hi HCAhydrographics, I’m sorry to hear about the situation. 

    If you wish, l could open a ticket for you and contact you directly at the email address that’s linked to your Community profile. 

    This way, we can look into this together and see what we can do. 

    Let me know if that’s OK with you.
    • HCAhydrographics's avatar
      HCAhydrographics
      Explorer | Level 3
      3 years ago
      Nansy please do this is now urgent
      Lets hope we can start communicating effectivly.
    • HCAhydrographics's avatar
      HCAhydrographics
      Explorer | Level 3
      3 years ago
      Nancy do we have any news about the ticket you suggested.? I have once again no support contract
      • HCAhydrographics's avatar
        HCAhydrographics
        Explorer | Level 3
        3 years ago
        Anyone there?

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