Can't access email to get 6-digit code

[Keyonkk]

I can login successfully,  but needs me to check 6-digit code in email.

Before immigration, login dropbox never needs me to check 6-digit code in email.

After immigration, it needs me to check 6-digit code in email. (same computer)

My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.

I only want to login Dropbox without check email 6-digit code, so what can I do?

Thanks

[Nancy]

Hi Himanshu! Can you check my post here, and let me know if the suggestion helps?

If not, please follow these steps to log a ticket with our support team instead: 

Make sure that you are NOT signed in to ANY Dropbox account in your internet browser.

Go to this page https://www.dropbox.com/support/sign-in-issues, and select an “issue type”.

Enter your information, make sure that you enter an email address that you currently have access to, and submit it.

You will then receive a confirmation email that will have a ticket number. 

Send me your ticket number here.

[Himanshu Patil]

Hello Nancy! @Nancy 

I checked your post but I do not have any device linked to that account, so this doesn't solve my issue.

I have logged ticket as you instructed Ticket no #22896796.

Kindly help me with this issue.

Himanshu 

[Walter]

Thanks for  the ticket ID @Himanshu Patil 

I was able to locate it in our system and passed your comments on. A member of our team should be getting back to you soon, but please let us know if you have anything else to add. 

[mairiclaire76]

Hi just wondering if u managed to get access to ur account at all.
I am having the exact same problem

[Walter]

Hey @mairiclaire76 - sorry to jump in here, but have you reached out to our support team using these steps for further assistance perhaps? 

If so, you can share your ticket ID with us so that we can look it up in our system as well if needed. 

[Jimi14]

Hi yes they was able to help me

[Walter]

Glad to hear that @Jimi14 

Let us know if anything else comes up! 

[Jimi14]

Yea , just waiting for confirmation about other accounts

[Himanshu Patil]

Hello

Still no solution.

[Hannah]

Hey @Himanshu Patil, I see that there's an update on your ticket from a member of our team; make sure to check it out!