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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
Nicolas666 wrote:

... i accidentally delete my email account with microsoft and they are not able to recover it anymore. today when i tried to log on to dropbox, it initiates a verification to send a code to the old email address.

Without access to the email address you likely won't be able to sign in to the Dropbox account. Your best option is to work with Microsoft to reactivate your email address so you can receive the verification code. If they can't reactivate the email address, perhaps you can re-register it as a new account.

 

leopal's avatar
leopal
New member | Level 2
5 months ago

I had the same problem, my university restored my e-mail account for one week, since it has been disabled because I changed to other university, but the number code never arrives.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hey leopal, welcome to our Community! 

     

    Can I send you an email, in order for us to have a closer look into this? 

     

    Let me know more! 

    • leopal's avatar
      leopal
      New member | Level 2
      5 months ago

      Yes of course, the dropbox account I am trying to restore is with [email removed as per Community Guidelines] (the university restored this e-mail address for one week only) and please add also this e-mail address removed Thanks.

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