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Forum Discussion

Waseem N's avatar
Waseem N
New member | Level 1
7 hours ago

Why am I seeing guests accessing my Dropbox Paper document?

Hi there,

I'm a big fan of Dropbox Paper and been using it for a long while. 2 questions:

  1. Is this product still being developed, or will it be sunset at some point?
  2. On my Dropbox paper document, I see several badges of many guest users viewed it at the top right corner, although the document is totally private and not shared with anyone. Should I be worried? I access the Dropbox Paper documents mainly through my laptop and sometimes from my iPhone; both are logged into my Dropbox account.
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi Waseem N, thanks for messaging the Community!

     

    Currently, Dropbox Paper is still a part of the Dropbox features that we offer, and as of yet there is no word of it being sunset.

     

    Regarding your second question, have you ever accessed the Paper doc while not signed into your Dropbox account?

     

    This will help me to assist further!

  • Waseem N's avatar
    Waseem N
    New member | Level 1

    Hey Jay,

    Appreciate the prompt respone.

    Thanks for the update- great to hear Dropbox Paper is still on the roadmap.

    Regarding your question - I don't think I can even access the paper doc without logging in, is it? But anyways the only 2 devices that have access to Paper is my laptop and iPhone. Here's a screenshot of what I see.

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff

      It is possible to access Paper docs without being logged in, since the link is essentially acts like a Dropbox shared link.

       

      Could you try opening the doc while in an incognito browser window, while not logged into any account?

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