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I'm not receiving the password reset email to login to my account.
I have a paid Essentials Dropbox account through July 2025 under an AOL email. Even though I added "no-reply" to my contacts, I have not been able to receive a password reset link in my AOL account. There does not seem to be any way to contact Dropbox by email or phone, and I can't access my files. I don't remember the last time I accessed Dropbox or shared a file, so I can't reset my password that way. Any help would be appreciated. Thank you.
Describe reason for admin signing in as a user
When an admin uses the "log in as user"/"sign in as user" feature in the web admin interface, a confirmation prompt appears warning the admin that all other admins will get notified by email. It would be nice if this confirmation prompt included a text entry box where the admin could describe the reason for signing in as a member, and if this reason was included in the email sent to other admins and in the audit logs. Use case: Our admins are regularly accessing the Dropbox account of a recently departed senior employee to look for certain files. Currently, the Dropbox admins manually send emails to the other admins to let them know the reason for the access.
Can't upload material to a link from someone else's account?
I'm trying to upload 1.5tb of data to a link on someone else's account. They have expanded their data quota to allow for this much data, however the dropbox upload keeps failing at my end. the 1.5TB of data is a collection of raw video media (so it's several hundred thousand files within a series of folders) When I tried to upload this via Apple Safari, the upload repeatedly stopped. I was uploading by loading the URL for the upload link to my friend's dropbox account, and then either dragging & dropping the files onto the upload link or using the folder hierarchy to navigate through the folders to select the material from an external hard drive. I've tried swapping to using Google Chrome for the upload, and now the upload link is asking for my name & email address (as per image below). this link wasn't asking for this information on the Safari web page; why am I being asked to submit my name & email? I've tried putting in my name & email address on the google page Further, the google chrome link doesn't appear to be working either
Approving a shared file from email gives me an error
I have called support 2-3 times about this problem. It is hurting drop box reputation for reliability especially when the problem occurs during a critical communication with my clients. The problem: I have a pdf document to share with my client: I send an invite from my app or website and everything goes fine. Then I get an email asking me to approve the file I just sent to them!!! To make things worse, I then press the approve button and I get the stupid unicorn error. I was guided to an obscure unclear setting that worked once and then failed again. This is painful to users on both ends of the share process.
The whole sharing UI needs a revamp
Managing shared folders and permissions on dropbox is extremely painful and needs an urgent revamp. Sharing a folder is fine, but as soon as you have multiple shared folders which are shared with multiple people where not everyone has access to everything it becomes a nightmare to manage. There is no way to see which folders a "User" has access to so if you want to unshare all folders with a specific user the only way I have found is to go through each and every shared folder you have to check if that person is on the share list. If this could be done from one screen it would be acceptable but currently you have to drill down and it can take ages. I would like one screen where I can see all shares (as is the case now) but clicking on a folder shows all people that have access, on the same screen, with an easy way to manage. Select multiple and remove them all at once etc. At the same time, I would like to see the reverse so a list of people who have access to shared folders and in one click see what they have access to and manage that. What would also be nice is to permission groups, so instead of sharing multiple folders with a person I can just add them to a group that has access to those folders. And again, an easy and intuitive way of managing this.Dropbox Sign Bulk Send isn't working
When trying to use the "Bulk Send" feature, I receive errors telling to me to contact support which I have done for several days now with no response. Does anyone know how to help me resolve this issue? I have an urgent need to sent out a bunch of contracts this afternoon.How can I prevent team members from sharing or downloading the data to use them as their own?
I am planning to start a work account with Dropbox, but my profession revolves around highly valuable data. My main concern is whether other users with access to the shared Dropbox account can download files without permission. If they do, they could potentially use the downloaded data to run their own business and generate revenue, which would be a serious issue. Is there a solution to prevent unauthorized downloads or ensure better control over shared data? I would appreciate any guidance on this.
