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Forum Discussion
Generating Recovery/Backup codes not working
Hi!
Does anyone of you having problem generating recovery/backup codes?
Whenever i click it it asked me for a password but nothing loads. this has been like for days now
Can someone check?
Hi Everyone,
This issue has been resolved by our Engineering team. Backup codes should now generate as expected.
- Rich
Super User II
Whenever i click it it asked me for a password but nothing loads.
Clear your browser's cache/browsing history, or try another browser.
hi Rich I already did. different browser still the same. we have 3 accounts DB in total. this is dropbox issue i think?
- Hannah
Dropbox Staff
Hey Narciso C., can you please describe the exact steps you're following until you get to the issue?
- Rich
I'm seeing the same thing as well.
When I click on Show to reveal my existing recovery codes it prompts me to enter my password. When I do, I get a message at the bottom of the screen that says "Since it's been a while, please enter your password again." If I enter my password again the issue repeats in an endless loop.
BenDBXCommunity Manager
Hi Everyone,
This issue has been resolved by our Engineering team. Backup codes should now generate as expected.
- BenDBX
Hi Everybody,
Thanks so much for reporting this. We were able to reproduce this on our end, and our Engineering team is actively investigating a fix. We'll keep you posted when we have more information to share.
Ben
