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Forum Discussion
Generating Recovery/Backup codes not working
Hi! Does anyone of you having problem generating recovery/backup codes? Whenever i click it it asked me for a password but nothing loads. this has been like for days now Can someone check?
Hi Everyone,
This issue has been resolved by our Engineering team. Backup codes should now generate as expected.
hi Rich I already did. different browser still the same. we have 3 accounts DB in total. this is dropbox issue i think?
- Hannah
Dropbox Staff
Hey Narciso C., can you please describe the exact steps you're following until you get to the issue?
- Rich
Super User II
I'm seeing the same thing as well.
When I click on Show to reveal my existing recovery codes it prompts me to enter my password. When I do, I get a message at the bottom of the screen that says "Since it's been a while, please enter your password again." If I enter my password again the issue repeats in an endless loop.
I'm having this exact same issue- I can't get the backup codes on any browser, using any computer, any operating system. I've tried Chrome, Firefox, and Safari on both Mac and PC and nothing works.
BenDBXCommunity Manager
Hi Everyone,
This issue has been resolved by our Engineering team. Backup codes should now generate as expected.
