You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Lost my account and files
I was trying to log in yesterday through mobile app but I was directed to sign up. I tried reseting my password instead. After successfully resetting my password, it turned out to be a new account with welcome message and product tour. All my information details, profile photo are gone and plans was back into 2gb storage and all my stored files was gone. Empty account! I didn't receive any email notification from Dropbox prior this incident.
The owner of a shared folder deleted their account, which also deleted my files.
Hello everyone! One of my colleagues made a shared folder for me that I was supposed to put all my data in for my master's project. He recently moved away and deleted his Dropbox account. He meant to migrate all his data off the Dropbox before doing this but he missed my folder. He never transferred ownership to me or anything. He still has the email his account was associated with. I have Dropbox Basic, I believe he had Dropbox Basic as well. Now the folder is empty and all my files are gone. The only trace of them existing is in the "events" page where it shows when I uploaded and edited files. It has the file names but I can't do anything to access them. Looking in the "Activity" section of my folder I can see that on November 14th all of my files were deleted by the Dropbox Server at the same time. The files were locally on my computer as well, in the Dropbox folder that appears on the Windows 10 file explorer. They also were all deleted from there. Is there any way I can recover these files? I really, really would like to get them back as this data is important to my project and is irreplaceable. I had no idea that this could happen, and I did not expect the files to be deleted off my computer.
I migrated my files to a new Mac, but they all show as 0 bytes. How can I delete them?
I always worked on a pc. Now I finally bought a Mac desktop. I tried to migrate files (obviously in a wrong way) and it looked perfect but they all are 0 bytes. But they all have the correct name. If I delete one, it's disappeared from Dropbox. My question: (how) can I delete all the corrupted files frommy Mac without removing them from Dropbox? Thank you for your answer! Ino
I'm trying to delete and download my files from Dropbox, but I'm unable to do so.
I have deleted all my connections and I still get this message. What am I doing wrong? I just want to download everything and move to another service. I find dropbox far too complicated nowadays. I have been trying for weeks to get my stuff downloaded. I want to delete some files in dropbox to make it smaller first but it wont even allow me to delete files.I need help recovering my deleted files
Trying to access some old files I deleted from my DropBox. Here's what I'm up against. I had a warning on my account that I exceeded my limit, because of a large share of projects files. I took a couple days to save and download my important files and then deleted them from my DropBox, hoping to save on space. Unfortunately, the amount of shared media killed my ability to sync so I stopped paying for the subscription. Now I am getting warnings..."Couldn't sync files. That's because you're using 8,755% storage. Resubscribe for up to 3 TB storage". I am sharing over 328 GB of file with a 2TB limit. I have lost all of the files I had saved for years, and was trying to get back into my DropBox account to download again. I can see the history of the files I deleted but no access. Are they still available for me to access once I subscribe again? Would love to recover the important docs I have been saving on the DropBox. Help if you can.
A suspicious file was shared with me, but I can't delete it from my account.
Hi all, I received a very legit-looking email from a colleague (it was from her exact email address, signed off how she would do etc) which had a PDF attached for me to view. When I clicked on the attachment (via my iPhone), it opened my Dropbox app but turned into a Word doc on there (see attached computer screenshot). When I clicked on that (which is what I shouldn't have done!) it went to a Microsoft Outlook login page - needless to say I didn't log in! Now the Word doc (Klip Global.docx) is in my Dropbox account and won't allow me to delete it (it doesn't come up as an option on the '...' ). I have changed my Dropbox password and the TFA method (removing my phone number) but I want this dodgy file to be gone! Any ideas please? Many TIA, AdamDropbox deleting files after uploading and restoring them
Dropbox is deleting files in seconds after both upload and restoring the files once they're deleted. There are numerous threads about this but they either say it can't happen, it is, or its user error. I don't have any other access locations active and the deletion is happening in seconds and has done so repeatedly.
Random unrecognized file in Recents Dropbox, that I can't remove.
I have a file that was apparently shared with me that I can only open in dropbox from the recents section, all files, or menu bar on mac. The file does not show up in any of the folders even though it says it's saved in "dropbox." When I attempt to delete/remove the file I do not have any options that allow that. I searched for a shared folder but there are none and strangely this file doesn't show up in the shared section. It's some stupid sexual anime ( which of course my kids vehemently deny knowing anything about) so I am a little concerned about hacking but the file info says it was shared with me back in April and I've had no suspicious activity in my account. Is this a support issue or am I just missing how to get rid of this file?
