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Forum Discussion

Narciso C.'s avatar
Narciso C.
New member | Level 1
2 months ago

Generating Recovery/Backup codes not working

Hi! Does anyone of you having problem generating recovery/backup codes? Whenever i click it it asked me for a password but nothing loads. this has been like for days now Can someone check?
Account Access
Security
two factor authentication
  • BenDBX's avatar
    BenDBX
    25 days ago

    Hi Everyone,

    This issue has been resolved by our Engineering team. Backup codes should now generate as expected.

BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
31 days ago

Hi Everybody,

Thanks so much for reporting this. We were able to reproduce this on our end, and our Engineering team is actively investigating a fix. We'll keep you posted when we have more information to share.

Ben

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